Henry Ovide
New Orleans,LA
Summary
Reliable Medical Support professional with 25 years of experience in the healthcare environment. Expertly assist with office operations and physician support.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 25 years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Quest Diagnostics/ LCMC
11.2012 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed medical records management, including filing, organizing and scanning documents.
- Investigated and resolved issues related to laboratory processes and procedures.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Provided technical guidance and training to laboratory staff.
- Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Developed and implemented standard operating procedures to verify quality control.
- Collaborated with other healthcare professionals to develop new procedures and protocols.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Consulted with outside professionals and specialists about tests and testing results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Documented and verified patient information using laboratory information system.
- Summarized test results and activities for management via verbal updates or written reports.
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Removed samples of materials following good practices to achieve accurate test results.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
Johnn F. Kennedy
New Orleans, LASkills
- Medical office administration
- Maintaining confidentiality
- Medical records confidentiality
- Electronic medical records
- Medical office management
- Lab equipment calibration
- Medical records management
- Medical equipment operation
- Electronic health records
- Preparing specimens and samples
- Sterilization techniques
- Data entry
- Documentation expert
- Conflict resolution
- Stocking supplies
- Diagnostic support
- Slide preparation
- Active listening
- Laboratory safety protocols
- Data interpretation
- Laboratory documentation
- Shipping procedures
- Technical troubleshooting
- Problem resolution
- Prioritization
- Microsoft office expertise
- Multi-line phone talent
- Delivery scheduling
- Spreadsheets
- Clerical support
- Positive and professional
- Executive management support
- Recordkeeping strengths
- Decision-making
- Technical support
- Typing proficiency
- Computer proficiency
- Verbal and written communication
- Critical thinking
- Quality control
- Administrative support
- Creative problem solving
- Multitasking and organization
- Office equipment proficiency
Timeline
Medical Assistant
Quest Diagnostics/ LCMC
11.2012 - Current
High School Diploma -
Johnn F. Kennedy
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