Articulate
Hi, I’m
Henry Peay
Organizational Development Professional
Lancaster,SC
Summary
Results-oriented, highly motivated, and knowledgeable professional with 13+ years of Leadership experience and with 10+ years of Learning and Development experience. Highly experienced in managing diverse teams including coaching, recruiting, and hiring new employees. Also highly experienced in management principles involved in strategic planning, resource allocations, leadership techniques, production methods, and the coordination of people and resources.
Overview
15
years of professional experience
2
Certification
Work History
Sharonview Federal Credit Union
AVP of Organizational Development and Engagement
10.2022 - Current
Job overview
- Led the development and implementation of organizational development strategies that align with business objectives and drive cultural transformation.
- Developed, managed, and facilitated SFCU's talent management programs, including leadership development program, succession planning, and high-potential employee programs.
- Designed and executed comprehensive employee engagement initiatives, resulting in a 10% point increase in employee engagement and 17% point increase in employee satisfaction rates.
- Led a company-wide engagement survey initiative, achieving a 70% response rate and using the insights to implement targeted action plans that improved overall employee morale. The average was 50% prior to me accepting the role.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation and course completion.
- Reduced budgetary expenditures 5% by effectively negotiating contracts for more advantageous terms.
Sharonview Federal Credit Union
Learning and Development Manager
09.2021 - 10.2022
Job overview
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Successfully developed and launched a new training program that reduced new hire ramp-up time by 25% and increased employee retention by 8%.
Sharonview Federal Credit Union
Performance Development Specialist
08.2017 - 09.2021
Job overview
- Developed, socialized, and managed Sharonview's Learning and Development Life Cycle.
- Analyzed training needs to develop new training programs or modified and improved existing programs.
- Responsible for developing Sharonview’s Learning and Development evaluation methods and establishing success measures with organization leadership.
- Implemented E-Learning platform for the organization that resulted in a reduction in training and travel cost for the organization.
- Responsible for revamping Sharonview’s company-wide New Hire Training format that has resulted in a boost in employees becoming competent in their roles within 12 months.
- Developed strong client relationships through consistent communication and attentive service.
Sharonview Federal Credit Union
Corporate Trainer
11.2016 - 08.2017
Job overview
- Monitored, evaluated, and recorded training activities and program effectiveness.
- Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, or Member Experience Representatives.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Trained and mentored 43 new personnel hired to fulfill various roles.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Used Articulate software to design training over 30 e-learning course for employees.
Windstream Communications
Trainer II
08.2014 - 11.2016
Job overview
- Planed, delivered and followed up on New Hire training which included systems, processes, services, and product information, using a blended training approach.
- Assisted in and maintained training materials.
- Responsible for training over 150 agents during my tenure, with 75% meeting or exceeding KPI's within 30 days.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Red Ventures
Nesting Manager
09.2011 - 02.2014
Job overview
- Prepared new sales representatives by conducting orientation to sales process; developing individual coaching plans and providing coaching; providing resources and assistance.
- Determined training needs by observing sales encounters; studying sales results reports; conferring with other sales managers.
- Responsible for revamping the Charlotte Center Nesting Model that resulted in a decline of 30 day attrition and 80% of participants meeting or exceeding center average in KPI within 30 days,
- Responsible for the successful graduation of over 70% of “High Risk” agents during my tenure.
Red Ventures
Team Leader
10.2010 - 09.2011
Job overview
- Responsible for managing a team to the highest recorded LROY metric at the time.
- Assisted with managing a group of 12 agents using a consultative and customer-focused sales approach to sell for DirecTV, Clear Internet and Verizon Fios.
- Responsible for helping manage a team that focused on cross-selling and sales scripting ideas.
- Recognized in the Top 25% of Sale Representative within the company.
Columbia Urban League
Program Director
05.2009 - 07.2010
Job overview
- Planed and administered budgets for programs, equipment and support services.
- Established and oversaw administrative procedures to meet objectives set by the Boards of Directors and CEO.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited, interviewed, and hired or sign up volunteers and staff.
- Evaluated the work of staff and volunteers to ensure that resources were used effectively.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Conducted community outreach efforts by forging strong relationships with local partners.
- Developed and implemented marketing strategies to promote program awareness and participation.
Education
Lancaster High SchoolLancaster, SC
High School Diploma
05.2004
University Overview
- Elected Captain of Baseball Team
- Awarded Most Outstanding Band Leader
- Named to SCBDA All-Region Band
- Member of JROTC / Company Commander
- Member of Lancaster High School Marching Band / Section Leader
- Member of Junior Civitans - Club Vice President / National Sargent at Arms
- Elected to President for Spanish Club
- Varsity Letterman in Football, Baseball, and Band
Skills
- Facilitation
- Strategic Planning
- Microsoft Office Products
- Articulate Software
- Leadership
- Project Planning and Launch
- Change Management
- ADDIE Process
- Oral and Written Communication
- Problem-Solving
- Operations Management
- Internal Communications
- Partnership Development
- Organizational Development
- Employee Relations
- Performance Evaluation and Monitoring
- Change Management
Certification
- Training Certification, Association for Talent Development - 2017
- Instructional Design Certification, Association for Talent Development -2021
References
References available upon request
Accomplishments
- Developed Sharonview's Organizational Sales Training, leading to a 25% improvement in retail performance in deposit product capture.
- Fostered cross-functional collaboration between departments to improve engagement and development efforts, leading to a more cohesive and efficient organizational culture and enhancing the brand of the Organizational Development Team.
- Revamped our onboarding process, reducing new hire time-to-productivity by around 30% while increasing first-year retention by 15%
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Association for Talent Development
Software
Microsoft Office Suite
Multiple LMS
UKG
McLean and Co
Energage
Vyond
Audacity
Camtasia
Zoom
Timeline
AVP of Organizational Development and Engagement
Sharonview Federal Credit Union
10.2022 - Current
Learning and Development Manager
Sharonview Federal Credit Union
09.2021 - 10.2022
Performance Development Specialist
Sharonview Federal Credit Union
08.2017 - 09.2021
Corporate Trainer
Sharonview Federal Credit Union
11.2016 - 08.2017
Trainer II
Windstream Communications
08.2014 - 11.2016
Nesting Manager
Red Ventures
09.2011 - 02.2014
Team Leader
Red Ventures
10.2010 - 09.2011
Program Director
Columbia Urban League
05.2009 - 07.2010
Lancaster High School
High School Diploma
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