Hayden Ball
Neuro Sales Representative
Portland,OR
Summary
Dynamic Operations Manager offering expertise in building partnerships, retaining accounts, and enhancing profit channels through data driven decision making. Strong leader with proficiency in managing client and business success, reporting systems, and devising successful operations and logistics strategies. Collaborative and strategic team leader with robust background in customer relationship management, partner development, seasonal readiness execution, and data driven reporting.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Nike Marketplace Operations Specialist Lead
Manpower Group
10.2023 - Current
- Acts as a subject matter expert on Inventory Placement for the Nike Stores team by monitoring and understanding business operations and reporting
- Responsible for providing relevant and accurate data and highlighting risks and opportunities for internal and cross-functional partners of the Nike Direct Stores team
- Ensures and executes against efficient order management processes to plan/deliver seasons by maximizing order books via reporting, freight management/redirection, and shipment forecasting
- Prepares recommendations to support reaching financial objectives set by the business (Maintaining shippable status, researching alternate freight opportunities, allocations vs target assessments, inbound delivery flow monitoring, on time delivery tracking, and seasonal readiness forecasting)
- Supports QuickStrike, League and License, and Launch business through order management, reporting, and tracking.
- Proficient in SAP S4/AFS, Tableau, Cognos, Microsoft Office Suite
Partner Services Representative
KEEN Footwear
10.2021 - 7 2023
- Responsible for all facets of sales operation support with a focus on retail partner relationships and order management
- Served as primary contact for retail partners and internal managers for assigned territory – MT, ID, WY, CO, UT, NM, AZ
- Serviced 400+ assigned accounts ensuring orders were entered accurately, audited open orders, communicated and resolved issues in a timely manner, and took calculated risks to drive process improvement and meet shipment goals
- Responded to incoming calls from retail partners and territory managers regarding orders, order changes, return authorizations, managed warranty requests, and product inquiries
- Responded via phone, email, and video call to general questions regarding product usage and care, product availability, inventory, transportation, and product delivery issues
- Experience with SAP, MS Office Suite, EDI, SPS Commerce
Account Manager
Co-Operations
10.2019 - 10.2021
- Provided client management services for all aspects of business specializing in third party logistics. Acted as account manager and liaison between internal teams and 80+ clients
- Was responsible for managing warehouse and client relationships with a focus on day to day operations, process improvement, order management, and special projects
- Monitored shipping and receiving processes and communicated to accounts if any issues came up. Worked with clients and internal teams to mitigate delays and inventory issues while increasing production
- Tracked warehouse compliance in order to maintain expected shipping/receiving timelines with regular checks. Led training and safety seminars to increase operating standards and increase productivity
- Oversaw assembly, repackaging, and relabeling projects with a team of 10 employees regularly
- Experience in all warehouse departments; receiving, shipping, retail compliance, finance, and IT. Used warehouse management software, EDI, API, and web sales platforms daily to ensure efficient order flow and meet customer goals
- Managed uploading and importing order/receipt data from clients into warehouse systems. Responsible for inbound and outbound freight scheduling and booking.
- Increased annual revenue streams by $75k+ through introduction of internal freight booking services
- Redesigned receiving process and department layout to increase workflow and efficiency
- Introduced green packaging initiative to reduce carbon footprint and promote eco-friendly company goals
Athlete
Nike Company Store
03.2019 - 10.2019
- Serviced consumers at the highest-level using product knowledge and customer service skills to connect them with the right products
- Helped build a bond between consumer and brand using product stories and personal experience
- Knowledge of various store departments with focus on footwear
- Received specialized training highlighting new technology and product development cycle
- Assisted management team as product knowledge resource and helped train sales associates on features, use, and product history
- Responsible for stocking the sales floor, assisted in building visual displays, cash register operation, loss prevention, and shipping and receiving.
Kitchen Staff
Le Bistro Montage
11.2018 - 03.2019
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Food Service Worker II
University of Oregon Catering and Conference Services
09.2016 - 11.2018
- Worked closely with department heads and event contacts to orchestrate and manage public and private events for up to 5000 guests
- Responsible for 100+ university and student staff members in catering and event operations
- Responsible for training and management of staff in daily catering and university kitchen duties
- Event planning, equipment purchasing and operation, food and beverage design responsibilities
- Organized catering kitchen and storage sites based on plans from department heads
- Orchestrated catering kitchen move into new location
- Introduced daily reports regarding events and staff
- Supervised OLCC and cash handling functions
- Conducted meetings with staff and management team to address inefficiencies and provide feedback.
Catering Lead
University of Oregon Catering and Conference Services
06.2015 - 09.2016
- Worked independently and in team environments to deliver and exceed client and customer expectations using high levels of customer service and management skills
- Focus on attention to detail, event preparation, timeliness, and staff management.
- Supervised food presentation and plating to enhance visual appeal.Coordinated kitchen activities with front of house staff for seamless service
Education
BS - Sociology
University of Oregon
Eugene 09.2012 - 06.2017
Skills
Account and Order management
Timeline
Nike Marketplace Operations Specialist Lead
Manpower Group
10.2023 - Current
Partner Services Representative
KEEN Footwear
10.2021 - 7 2023
Account Manager
Co-Operations
10.2019 - 10.2021
Athlete
Nike Company Store
03.2019 - 10.2019
Kitchen Staff
Le Bistro Montage
11.2018 - 03.2019
Food Service Worker II
University of Oregon Catering and Conference Services
09.2016 - 11.2018
Catering Lead
University of Oregon Catering and Conference Services
06.2015 - 09.2016
BS - Sociology
University of Oregon
09.2012 - 06.2017
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