Henry Quintana

• Proficient in EPIC & Care4, Skillsoft software tools
• Skilled in report writing & documentation
• Provided emotional /spiritual care, guidance & support to over 150 patient / families monthly.
• Coordinated & trained chaplaincy volunteers.
• Educated staff on cultural competency & sensitivity to diverse religious beliefs, promoting an inclusive environment.
• Served as crisis intervention specialist
• Enhanced patient satisfaction
• Received Employee Excellence award

Proven track record in planning, organizing, and directing team operations within complex organization.

• Leadership: coached / mentored over 150 employees, improving training efficiency by 30%.
• Training & Development: T & D, implementing training programs for 300 + new / veteran staff resulting in specialized jobs, increasing employee performance by 10%
• Employee Relations: Advised on CA. / Fed. labor laws, FMLA, FLSA, Civil Rights Acts, EEOC.
• Performance Evaluation, disciplinary and succession.
• Policy Development: Established and implemented policies to ensure organizational efficiency and compliance.
• Incident Command: ERT Team Leader, trained in lethal and less-lethal munitions and Use of Force techniques.
• Investigated crimes, interviewed witnesses, and victims and gathered physical evidence and preserves for court.
• Diversity & Inclusion: Promoted a workplace that valued equal opportunity, gender equality, and cultural diversity.
• Program & Project Management: Planned, organized, and executed programs and projects to support organizational goals.

Results-driven with a proven track record in driving portfolio growth and providing exceptional client service.

Key Achievements:

• Enhanced customer satisfaction through personalized service. Exceeding sales goals by 10%.
• Optimized portfolios and trained & developed junior bankers.
• Collaborated effectively and built strong customer relationships.
• Leveraged CRM for personalized service.
• Received employee excellence award.

Retail Supervisor

Exceeding sales goals by 10% through effective leadership and employee motivation.

• Human Resources: Managed employee lifecycle.
• Employee Morale: Boosted morale and productivity.
• Leadership: Led successful team meetings.
• Compliance: Ensured adherence to standards.
• Collaboration: Drove store-wide sales.
• Employee Retention: Created positive work environment, empathy, diversity, and inclusion.
• Customer Service: Provided excellent service to customers.

Key Achievements:

• Enhanced team efficiency through effective recruitment, interviewing, onboarding, training & development, and performance management.
• Improved operational efficiency by implementing quality control measures and streamlining turnaround times.
• Increased sales by 15% within the first quarter through effective management and process improvements.
• Stayed up-to-date on industry trends and technology advancements to drive innovation.

• Increased sales through creative retail displays and expanded service offerings.
• Improved customer satisfaction by delivering customized solutions and building strong relationships.
• Optimized workflow efficiency through cross-training and equipment maintenance.
• Stayed current on industry trends to drive innovation and growth.
• Operated cash register process customer transactions.