HENRY QUINTUNA
New York City,United States
Summary
Proactive and ambitious IT Specialist with positive communications and interpersonal abilities. 6+ years of technical experience and customer service experience. 5 years of information technology experience. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
5
5
years of professional experience
Work History
Systems Support Engineer
Ventucom LLC
03.2023 - 03.2024
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided on-site support for multiple clients including A/v meeting support and daily support
- Handled multiple projects for clients including office buildouts and technology upgrades
- Assisted with ticket inquiry requests and managed ticket queue
- Handled scheduling and dispatch requests for service delivery team to multiple clients.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Reduced downtime for users by providing efficient remote and on-site support services.
- Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
- Assisted in the successful rollout of new technology solutions by providing end-user training and technical guidance.
Help Desk Manager
Akam Associates
01.2021 - 03.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing prompt support.
- Streamlined help desk operations for increased efficiency and faster response times.
- Managed a team of technicians, ensuring high-quality service and timely problem resolution.
- Developed comprehensive training programs for new hires to quickly acclimate them to company systems and processes.
- Optimized ticketing system workflows, leading to more organized task management and prioritization.
- Coordinated software updates and hardware upgrades with minimal disruption to end-users'' daily activities.
- Collaborated with IT leadership on strategic initiatives aimed at improving overall service quality and user satisfaction levels.
IT Specialist
Akam Associates INC
06.2019 - 01.2021
- Monitored Systems efficiency, enhanced security
- Collaborated with the IT Team to ensure that security software was properly installed on all employee computers
- Provided Tier 1 & 2 support to employees under the direction of the Director of Technology
- Monitored inventory and ordered an accurate number of supplies to ensure inventory was where it needed to be
- Ensure security through access controls, backups, and firewalls
- Built and implemented a system for troubleshooting technology issues
- Worked to constantly improve information technology systems and infrastructure
- Interacted with teams and provided guidance on projects
- First point of contact when issues need to be escalated
- Maintained documentation of all systems, software, and hardware
- Managed all documentation and drafted weekly project communication reports, which were presented at meetings.
- Optimized network performance through regular monitoring and maintenance.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Education
Bachelor of Technology -
New York City College of Technology
New York, New York05.2018
Skills
- Active Directory
- Microsoft Office
- Microsoft Azure
- Operating Systems
- Computer and Internet Skills
- Information Technology Training
- Mobile Device Management
- Software
- Leadership Skills
- Fast Learner
- Communication Skills
- Ability to Work in a Team
Timeline
Systems Support Engineer
Ventucom LLC
03.2023 - 03.2024
Help Desk Manager
Akam Associates
01.2021 - 03.2023
IT Specialist
Akam Associates INC
06.2019 - 01.2021
Bachelor of Technology -
New York City College of Technology
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