Henry Ramirez

Front of House/Barista

Hiccups Tea House

04.2023 - Current

Learning how to make new drinks and follow recipes as they are given to me, always willing to try out recipes
Enabling myself to work with 2 or more people on shift in synchronization and as well as be a team player
Closing duties and having my own work space clean the majority of time as well
Willing to multitask and transitioning into different areas of work while focusing on every detail.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Used POS system to accurately enter orders and process payments.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Operated espresso machines and commercial coffee brewers to create beverages.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Helped management keep adequate supply on hand by notifying of shortages.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Promoted additional items with beverages, increasing store sales.
Packaged bagels, muffins and other food items for customer purchase.
Explained beverage preparation and offered samples to help customers choose ideal items.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Recommended products based on solid understanding of individual customer needs and preferences.