Henry Ramirez
Spokane,WA
Summary
Results-oriented Lead Installer with expertise in countertop installation and team management. Skilled in quality assurance and effective communication, driving client satisfaction and project success. Committed to maintaining high safety standards while enhancing operational efficiency and training teams to deliver high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Lead Installer
Floform countertops
Post Falls, Idaho
03.2023 - Current
- Installed countertops with precision and attention to detail.
- Operated tools and equipment safely throughout the installation process.
- Conducted inspections to verify quality and adherence to specifications.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Provided training and guidance to junior installers on best practices.
- Collaborated with team members to ensure timely project completion.
- Communicated effectively with clients to understand their needs and preferences.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Investigated customer complaints regarding installation processes or quality assurance practices.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Assisted in inventory management of materials and supplies for installations.
- Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
- Collaborated closely with other departments within the organization to ensure timely resolution of any issues encountered during installations.
- Surveyed job sites to identify positions and locations for equipment.
- Reported faulty operations and defective materials to supervisors to enhance production quality.
Foreman/Team Leader
Environment West
Spokane, Washington
08.2022 - 03.2023
- Supervised daily operations and maintained team productivity on environmental projects.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Trained new crew members on safety protocols and operational procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management to implement best practices in waste management.
- Managed inventory of materials and supplies for ongoing projects effectively.
- Facilitated communication between team members to enhance workflow processes.
- Monitored job progress and ensured completion within budget constraints.
- Planned and managed manpower and resource requirements to support project activities.
- Ensured all workers adhered to company policies and procedures.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Assessed work area conditions for potential hazards or risks.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Conducted regular performance reviews with crew members.
- Prepared and planned work sites to help jobs run smoothly.
- Reported project progress, site problems and labor status to supervisors.
Install helper
Capauls stoneworks
Spokane, Washington
01.2021 - 08.2022
- Assisted in the installation of stone products at residential and commercial sites.
- Measured and cut countertops to fit various kitchen and bathroom layouts.
- Removed old countertops prior to installation of new ones in accordance with safety regulations.
- Supported fabrication of custom countertops by accurately measuring angles and curves for precise fitting.
- Operated hand and power tools for cutting and shaping materials accurately.
- Utilized specialized hand tools such as hammers, chisels, levels, and utility knives.
- Coordinated with team members to maintain safety and streamline workflow during installations.
- Trained new staff on installation techniques to uphold established standards and improve competency.
Education
West Valley High School
Spokane Valley, WASkills
- Countertop installation
- Quality inspection
- Technical documentation
- Tool operation
- Inventory management
- Materials inventory
- Problem solving
- Quality assurance
- Team leadership
- Team collaboration
- Client communication
- Client relationship management
- Effective communication
- Customer service
- Attention to detail
- Positive mindset
Timeline
Lead Installer
Floform countertops
03.2023 - Current
Foreman/Team Leader
Environment West
08.2022 - 03.2023
Install helper
Capauls stoneworks
01.2021 - 08.2022
West Valley High School