Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Henry Robertson

Atascosa,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Cook

Bill Miller BBQ
San Antonio, TX
03.2023 - 11.2023
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.

Contractor

Self Employed Web
San Anton, TX
01.2020 - 09.2022
  • Developed detailed plans for projects based on customer needs and expectations.
  • Identified potential issues or risks that could impact the successful completion of projects.
  • Resolved any problems encountered during the course of construction work.
  • Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
  • Monitored progress against established timelines for each project to ensure deadlines are met.

Licensed Insurance Agent

Connexion Point
San Antonio, TX
07.2019 - 12.2019
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Maintained accurate records of client information including contact details and policy changes.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Responded to customer inquiries and problems to promote great service.

Tier 2 Customer Service Representative

Connexion Point
San Ant, TX
07.2018 - 12.2018
  • Assisted customers in navigating the company's website, helping them find relevant information quickly and easily.
  • Resolved customer complaints through active listening and effective problem-solving techniques.
  • Developed strong relationships with customers by addressing their needs efficiently and professionally.
  • Identified opportunities to upsell additional products or services based on customer interests.
  • Collaborated with other departments such as Sales or Technical Support when necessary to resolve complex customer requests.

Dispatcher Office Assistant

Global Optics Inc.
San Antonio, TX
01.2017 - 12.2017
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Researched potential new routes for efficient delivery operations.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

GED -

San Antonio College
San Antonio, TX
08-2016

Skills

  • Call Handling
  • Customer Service
  • Call Center Operations
  • Regulatory Compliance Understanding
  • Customer Follow-Up

Languages

English
Professional

References

References available upon request.

Timeline

Cook

Bill Miller BBQ
03.2023 - 11.2023

Contractor

Self Employed Web
01.2020 - 09.2022

Licensed Insurance Agent

Connexion Point
07.2019 - 12.2019

Tier 2 Customer Service Representative

Connexion Point
07.2018 - 12.2018

Dispatcher Office Assistant

Global Optics Inc.
01.2017 - 12.2017

GED -

San Antonio College

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Henry Robertson