Henry Rodriguez
Northborough,MA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
SALES MANAGER
BERNARDI TOYOTA
2021.09 - Current
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
SALES/FLOOR MANAGER/FINANCE MANAGER
HERB CHAMBERS INFINITI
2009.09 - 2021.09
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
SALES/TEAM LEADER SUPERVISOR
PERRY INFINITI OF ESCONDIDO/KEARNY MESSA INFINITI
2012.03 - 2015.12
- Supervised team of 8 employees in Sales establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
HOTEL FRONT DESK MANAGER/ACCOUNTING
BACK BAY HILTON
2005.02 - 2007.01
- Managed all front desk operations for busy high-volume hotel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Oversaw general ledgers, accounts receivable and payable, payroll processing and reporting.
- Investigated and resolved discrepancies in monthly bank accounts.
Education
Associate of Arts - SMALL BUSINESS MANAGEMENT
BURDETT COLLEGE
BACK BAY BOSTONNAVY JET MECHANIC
US NAVY
OAK HARBOR, WASHINGTONSkills
- Deal structuring
- Strong work ethic
- Analytical Problem Solver
- Exceptional Multitasking Skills
- English/Spanish fluency
- Customer service-focused
- Negotiation strengths
- Warranty understanding
- Leasing options
- Team leadership
- Mentoring and training
Languages
Spanish
Native or Bilingual
Timeline
SALES MANAGER
BERNARDI TOYOTA
2021.09 - Current
SALES/TEAM LEADER SUPERVISOR
PERRY INFINITI OF ESCONDIDO/KEARNY MESSA INFINITI
2012.03 - 2015.12
SALES/FLOOR MANAGER/FINANCE MANAGER
HERB CHAMBERS INFINITI
2009.09 - 2021.09
HOTEL FRONT DESK MANAGER/ACCOUNTING
BACK BAY HILTON
2005.02 - 2007.01
Associate of Arts - SMALL BUSINESS MANAGEMENT
BURDETT COLLEGE
NAVY JET MECHANIC
US NAVY
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