HENRY RUDNICKI

Uploaded forms and endorsements into Mozart, ensuring precision and timely execution. Served as subject matter expert for Mozart/EverPedia updates, enhancing system accuracy. Conducted user acceptance testing for Mozart/EverPedia, ensuring seamless transition. Assisted in policy corrections and communication, improving field operations. Processed form updates and rate changes with accuracy, supporting business needs. Streamlined documentation processes, enhancing accuracy and reducing processing time, leading to noticeable improvements in operational efficiency. Maintained comprehensive records of document uploads and updates, ensuring data integrity while supporting real-time access to critical information. Provided guidance to team members on best practices for using Mozart/EverPedia, fostering a collaborative environment and enhancing overall team performance.

• Company Overview: (Everest National Insurance Company)
• Assisted with the review/correction of Insurance policies by checking Insured, Agent and Preview copies for discrepancies. Reported findings to the field as needed.
• Assisted with various projects in a timely manner with excellent attention to detail.
• Processed requests to update forms, rates, and/or rules on Mozart/EverPedia in a timely and accurate manner.
• Ensured accuracy of all forms, rates, and/or rules data that is entered in Mozart/EverPedia.
• Assisted with policy correction projects or communication flags/reminders to the field as needed.
• (Everest National Insurance Company)

• Heavy outbound phone contact with mental health care providers. Up to 80 calls per day.
• Gathered information and provided data collection support on topics such as health care, employment, and education to further the mission of conducting high quality work that answers clients' questions and improves public well-being.
• Overcame challenges of those who did not wish to participate, by building rapport and articulating the benefits/importance of the surveys.

• Assisted a family member with his fitness equipment business. Day-to-day as needed.
• Uber driver.
• Self education (downloaded data to hone my excel skills), SQL/SAS/Unica Youtube tutorials to keep up-to-date.

• Practiced SDLC processes and Waterfall, Agile methodologies.
• Gathered, defined and documented client business rules and requirements (e.g. Use Cases, User Stories, Work-flow Diagrams, Wire-frames).
• Lead and coordinated requirements gathering meetings with clients.
• Conducted As-Is and To-Be discussions with business subject matter experts and captured current processes and gathered consensus on To-Be processes.
• Coordinated requirements gathering sessions with participation from business clients and IT.
• Provided analysis of requirements, recommend solutions and created functional specifications.
• Wrote and ran complex SQL queries for reporting purposes.

• Improved processes and efficiencies by effectively overseeing and managing a team responsible for Wyndham's RCI brand Database Marketing.
• Successfully implemented new marketing campaigns, for various marketing channels (Telemarketing, Direct Mail, Email, and Web).
• Designed and executed Marketing campaigns utilizing Unica campaign execution application.
• Used SAS Enterprise Guide to attract campaign data for marketing purposes.
• Coding and testing of marketing data via SAS programming and SQL.
• Worked closely with Marketing Department to ensure quality control, campaign criteria, and campaign objectives were being met.
• Analyzed data within data warehouse, and provided recommendations to marketing department regarding segmentation, based on this analysis.
• Designed, tested, and planned marketing campaigns using Unica, SAS, SQL, Excel, and Access.
• Ensured sufficient data, provided expert advice on customer targeting and segmentation, and built strong business relationships with clients, suppliers, and fulfillment vendors, which resulted to an improved client retention rate.
• Trained and motivated team members and reviewed their performances.

• Analyzed, projected, and presented weekly and monthly new business production statistics for entire Consumer Long Distance Products Division using various applications including SAS, Microsoft Excel, PowerPoint, and MS Access.
• Accountable for the analysis of new business production for various marketing channels (Telemarketing, Direct Mail, etc.). Reported and verified new business production in relation to marketing efforts.
• Identified and supervised investigation of problematic new business accounts for each marketing channel by delegating research responsibilities to key personnel.
• Responsible for compiling, trending, and analysis of division statistics, focusing on 'key take aways' from the various subject matter experts (SMEs). Made recommendations for process changes.
• Facilitated monthly meetings to present and examine division marketing and production statistics to Senior Management.
• Provided Senior Management with the information they require to make necessary adjustments in various marketing channels operations.