Henry Salaverria Cruz
Henderson,NV
Summary
Seeking a permanent position where I can successfully utilize my education and work experience to the best of my abilities to become an asset to a prestigious company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tier 2 Resort Services Agent
Resorts World Las Vegas
Las Vegas, NV
10.2022 - Current
- Ensured that all VIP requests were met in a timely manner.
- Coordinated transportation services and accommodations for VIPs as needed.
- Tracked progress of ongoing projects related to VIP Services.
Rep Resort Services 1
Resorts World Las Vegas
Las Vegas, NV
08.2022 - 10.2022
- Assisted customers with order placement, returns, exchanges, and refunds.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Outbound Sales Rep
Hilton Grand Vacations
Las Vegas, NV
10.2021 - 08.2022
- To build a strong relationship during the call leading to an outstanding close on the sale.
- Developed training programs for new employees on outbound sales techniques and best practices.
Front Desk Agent
Wynn Las Vegas Resort & Encore Resort
Las Vegas, NV
11.2017 - 09.2021
- Handled payment processing and provided guests with receipts and proper bills and change while conducting 5 star, 5 forbes service.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Front Desk Agent/ PBX Operator/ Concierge
Hilton Lake Las Vegas Resort
Henderson, NV
03.2016 - 09.2017
- Handled payment processing and provided guests with receipts and proper bills and change.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Houseman
Hilton Lake Las Vegas Resort
Henderson, NV
07.2015 - 03.2016
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV08.2013
Skills
- Work well under pressure
- Strong troubleshooting and problem solving
- Excellent communication skills; relate well with others
- Bilingual speaking English and Spanish
- Computer Literature: Microsoft Suite & Microsoft Office
- Excellent at multi-tasking
- Superb on time management
Certification
- Outstanding Academic Achievement Award (2013)
- Certificate of Achievement Award (2013)
Timeline
Tier 2 Resort Services Agent
Resorts World Las Vegas
10.2022 - Current
Rep Resort Services 1
Resorts World Las Vegas
08.2022 - 10.2022
Outbound Sales Rep
Hilton Grand Vacations
10.2021 - 08.2022
Front Desk Agent
Wynn Las Vegas Resort & Encore Resort
11.2017 - 09.2021
Front Desk Agent/ PBX Operator/ Concierge
Hilton Lake Las Vegas Resort
03.2016 - 09.2017
Houseman
Hilton Lake Las Vegas Resort
07.2015 - 03.2016
High School Diploma -
Del Sol High School