Henry Sarmiento
Aventura,FL
Summary
Adept at fostering guest loyalty and ensuring satisfaction, I leveraged strong communication and multilingual skills at J.W.Turnberry Marriot AVENTURA to enhance guest experiences and streamline services. Achieved high customer satisfaction rates by excelling in punctuality and maintaining impeccable vehicle standards at Florida LIMO Shuttle. Demonstrated adaptability and a proactive approach, significantly contributing to team goals and exceeding performance metrics.
Overview
4
4
years of professional experience
Work History
Limousine Chauffeur
Florida LIMO Shuttle
04.2023 - 08.2024
- Consistently met or exceeded performance metrics set by management, including punctuality, customer satisfaction rates, and vehicle maintenance standards.
- Safely navigated various weather conditions to minimize delays and maintain client schedules.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Participated in ongoing training opportunities related to driving techniques, safety regulations, and client relations best practices.
- Exhibited flexibility in accommodating last-minute schedule changes or route adjustments as needed.
- Maintained a pristine vehicle condition for client comfort and safety.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
Lobby Ambassador
J.W.Turnberry Marriot AVENTURA .
01.2021 - 03.2023
- Developed rapport with frequent guests, offering personalized attention and fostering loyalty to the hotel brand.
- Coordinated transportation arrangements for guests when needed, facilitating smooth travel experiences during their stay.
- Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided exceptional guest service, resulting in repeat visits from satisfied customers.
- Acted as a point of contact between hotel guests and management to ensure any concerns or feedback were addressed in a timely manner.
- Established open lines of communication between lobby ambassadors and other departments within the hotel, encouraging teamwork towards shared goals.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts - Pharmaceutical Marketing And Management
COMTRAD Corporation.
Miami, FL, Múnich Germany.03.1988
Skills
- Patience and understanding
- Strong Communication Skills
- Proactive Approach
- Effective Decision Making
- Multilingual capabilities
- Punctuality
- Adaptable nature
- Conflict resolution skill
Languages
English
Professional Working
Timeline
Limousine Chauffeur
Florida LIMO Shuttle
04.2023 - 08.2024
Lobby Ambassador
J.W.Turnberry Marriot AVENTURA .
01.2021 - 03.2023
Associate of Arts - Pharmaceutical Marketing And Management
COMTRAD Corporation.
Similar Profiles
Latasha ClemsLatasha Clems
Charter Bus Driver at MTI Limo and Shuttle ServiceCharter Bus Driver at MTI Limo and Shuttle Service
Payton WoolardPayton Woolard
Delivery Driver and Food Service Associate at Pizza ShuttleDelivery Driver and Food Service Associate at Pizza Shuttle
Ulric HicksUlric Hicks
Shuttle Driver at Texas ShuttleShuttle Driver at Texas Shuttle
Luca De BarbieriLuca De Barbieri
Real Estate Advisor at Bachman RealtyReal Estate Advisor at Bachman Realty
Mario LariceMario Larice
Production Supervisor at A Systems Hydraulics, Inc.Production Supervisor at A Systems Hydraulics, Inc.