Henry Shreve

• Deliver exceptional customer service through prompt greetings, effective communication for inquiries, and efficient resolution of complaints.
• Accurately executing cash transactions through adherence to established protocols.
• Provided prompt and clear product information to customers while addressing their questions effectively
• Processed returns efficiently and effectively according to company policy.
• Utilize various equipment, including point-of-sale terminals and scanners, to facilitate seamless customer transactions.
• Kept updated on new products, services, promotions and pricing changes.
• Developed strong relationships with repeat customers through consistent delivery of excellent customer service.
• Demonstrate excellent communication skills in resolving product and consumer complaints.
• Proficiently engage in professional communication with colleagues, superiors, vendors, and clients via both written and oral channels.
• Active participant in management initiatives, attending meetings and training sessions as requested.

• Developed and implemented training programs for new hires and existing employees.
• Designed and delivered engaging presentations to large groups of participants.
• Provided one-on-one coaching sessions to help individuals improve their skills.
• Conducted assessments to identify areas of improvement in the organization's training program.
• Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
• Assisted in developing organizational policies and procedures for employee training initiatives.
• Monitored progress of learners by administering quizzes or tests during courses or after completion.
• Maintained records of attendance, performance evaluations, certifications earned.
• Advised management on best practices for improving employee performance through effective training methods.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Sold various products by explaining unique features and educating customers on proper application.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas % or more.
• Assisted customers by finding needed mattresses, adjustable bases, etc. items and checking inventory for items at other locations.
• Prepared cash deposits with zero discrepancies.
• Offered product and service consultations and employed upselling techniques.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Negotiated and closed deals with minimal oversight.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Listened to customer needs to identify and recommend optimal mattress selections.
• Produced sales documents, finalized deals and filed records.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Reset store displays for special events and seasonal merchandise changes.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Trained new team members in cash register operation, stock procedures and customer services.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activity to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and recorder when inventory drops to a specific level. Inventory count once a month as well.
• Instruct staff how to handle difficult and complicated sales.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Keep records of purchases, sales and requisitions.
• Assign employees to specific duties.
• Perform work activities subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Review inventory and sales records to prepare reports for management and budget departments.
• Operate retail POS system.
• Open and close the store (daily store operations).
• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
• Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Provided leadership support during peak business hours by motivating staff members to meet targets.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Processed orders through MAX POS system and scheduled their deliveries.
• Assisted customers by finding needed mattresses/box springs and checking inventory for items at other locations if we did not have it at our store.
• Reset store displays for special events and seasonal merchandise changes.

Highlights

• Customer Service professional
• Multi-tasking
• Money handling
• Energetic work attitude
• Adaptive team player
• Active listning skills
• Sales
• POS
• Training
• Word
• Organizational skills
• Microsoft Excel
• Fast learner
• Microsoft Office

Experience

• Assisting customers with general issues such as refunds and exchanges.
• Answering phone calls and directing them to the proper person or department.
• Running the front end of the store which includes:
• Assisting cashiers with any issues that may arise.
• Making sure all daily and nightly duties are done correctly and in a timely manner.
• Opening and closing the front office which includes:
• Making up all tills and putting them out
• Doing Western Union, selling money orders and handling all lottery sales.
• Making sure all job duties are done properly and on time.
• Closing the back office which includes:
• Handling all cash, checks and credit card slips that come through the store.
• Counting, balancing and reconciling all money, checks, etc.
• Filing all paperwork as needed
• Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
• Prevented store losses using awarenesses, attention to detail and integrity.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Compiled weekly monetary reports and records for store managers.
• Managed cash stock and inventory balances accurately.
• Assisted customers in finding out of stock items.
• Maintained adequate cash supply in cash drawers in multiple checkout stations
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Worked with Customer Service Team Leader to develop customer service improvement initiatives.
• Educated customers on special pricing opportunities and company offerings.
• Reviewed account and service histories to identify trends and issues.
• Trained new employees each in procedures and policies in order to maximize team performance.
• Delivered service and support to each customer, paving way for future business opportunities.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Processed returns efficiently and effectively according to company policy.
• Handled cash transactions accurately by following established procedures.

• Provided swimming instruction to individuals and groups of all ages.
• Organized lesson plans according to the individual needs of students.
• Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
• Instructed participants on water safety rules and regulations.
• Ensured that swimmers followed pool rules and regulations at all times.
• Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
• Encouraged swimmers to progress through drills while providing positive feedback on their performance.
• Assisted in developing aquatic programs for recreational swim classes and competitive teams.
• Updated records of attendance, skill levels achieved and other relevant information for each student.
• Performed monthly inspections of equipment to ensure it was in good working order.
• Developed strategies for challenging behaviors exhibited by students during lessons.
• Taught basic survival skills such as floating, treading water, emergency exits from the pool.