Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Henry Shreve

Saint Johns,FL

Summary

Highly skilled, personable, dedicated, and empathetic customer service professional with 5+ years of experience in delivering high-quality customer service to customers. Effectively communicating with fellow coworkers with honesty, respect, perseverance and servant leader in demanding environments. Excellent team player with positive attitude and proven skill in problem solving, critically thinking, and providing safety and premier customer service by establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building customers for life, cultivating lasting customer relationships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix Super Markets Inc
Saint Johns, FL
07.2023 - Current
  • Welcome and elevate each of my customers' experience by providing premier customer service while locating products, and enhancing the checkout process for customers efficiently.
  • Kept abreast of the latest store policies pertaining to payments, returns, and exchanges.
  • Prevent store loss using awareness, attention to detail and integrity.
  • Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Expressed appreciation and invited customers to return to shop with us.
  • Trained new hires on safety-focused procedures, store rules and regulations, all while providing premier customer service to our customers.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper function. Operated a register with cash, check, and credit card sale transactions with 99% accuracy.

Certified Server Trainer

Olive Garden Restaurant
Beaumont, TX
01.2022 - 06.2023
  • Provided excellent customer service by demonstrating commitment to quality service through regular safety upkeep of facilities and equipment.
  • Developed excellent multitasking skills, strong teamwork abilities, and provided exceptional customer service in a fast-paced environment.
  • Boosted team's accountability through the acquisition of more tasks, training for new servers, and ensuring the smooth running of opening and closing operations.
  • Conducted comprehensive training sessions for newly hired servers, equipping them with the necessary knowledge and skills to execute their duties safely and successfully.
  • Effectively managed multiple tasks simultaneously for numerous tables in a fast-paced, high-volume restaurant while maintaining excellent guest satisfaction and adhering to company standards.
  • Exhibited professionalism when faced with high-pressure situations, resulting in guest satisfaction and the delivery of a 5-star quality restaurant experience.

Server/Bartender

Olive Garden Restaurant
Beaumont, TX
01.2022 - 06.2023
  • Provided excellent customer service by elevating guest experience.
  • Welcomed guests, answered questions, and recommended specials to increase profits.
  • Greeted and took orders from guests, representing the Olive Garden brand with a cheerful disposition and exemplary customer service skills.
  • Monitored dining room for cleanliness and proper set-up at all times to ensure safety for each of my guests.
  • Worked efficiently as a team by multitasking in all areas of the restaurant to ensure guests' experience were exceptional.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Worked collaboratively with the culinary team to ensure that all orders were prepared and delivered in a timely fashion.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Developed rapport and care with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied guests by topping off drinks and offering condiments, napkins, and other items.
  • Trained new employees on restaurant safety-centered procedures and dining etiquette.

Education

High School Diploma -

Homeschooled
Clermont, FL
05-2018

Associate of Arts - Business Administration And Management

Lamar State College - Port Arthur
Port Arthur, TX

Skills

  • Customer Service
  • Strong Communication
  • Safety
  • Time management
  • Teamwork
  • Multitasking
  • Critical Thinking
  • Problem-solving

Certification

  • Adult, Child and Baby First Aid/CPR/AED
  • Food Handler Safety Certification
  • Alcohol Seller Certification

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

Customer Service Staff

Publix Super Markets Inc
07.2023 - Current

Certified Server Trainer

Olive Garden Restaurant
01.2022 - 06.2023

Server/Bartender

Olive Garden Restaurant
01.2022 - 06.2023

High School Diploma -

Homeschooled

Associate of Arts - Business Administration And Management

Lamar State College - Port Arthur

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Henry Shreve