Henry Silver
Fruitland Park,FL
Summary
Reliable and quick to master new concepts and skills, passionate individual dedicated to helping customers and creating satisfying experiences. Strong history of providing top-notch service and support, excelling in building client rapport through exceptional communication skills. Personable professional who thoroughly enjoys engaging with customers and possesses extensive knowledge about different types of brews and concoctions. Consistently delivers exemplary customer service, remaining calm and composed even in busy work settings. Highly motivated and always seeking new challenges, bringing a strong work ethic, adaptability, and exceptional interpersonal skills to every role. Adept at working effectively unsupervised and quickly mastering new skills, with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals, committed to making a positive impact in any position held. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Currently pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Shift Leader
The Coffee Snob
11.2022 - 11.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Used POS system to accurately enter orders and process payments.
Shift Lead
Icy King
11.2022 - 05.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Frequently inspected production area to verify proper equipment operation.
Plumber’s Apprentice
Ross Plumbing And Htg And Repr Services
06.2022 - 11.2022
- Assisted journeymen plumbers in the installation of plumbing systems, fixtures, and equipment.
- Repaired and replaced broken water lines and sewer lines.
- Installed faucets, sinks, toilets, showers, bathtubs, dishwashers, and other fixtures.
- Read blueprints to determine the layout of plumbing systems.
- Cut openings in walls and floors to accommodate pipes or pipe fittings.
- Assembled and installed valves, pipe fittings, and pipes composed of metals such as iron or copper.
- Adhered to local building codes when installing new plumbing components.
- Provided technical advice on residential projects related to plumbing work.
Deli Clerk
Publix
06.2021 - 05.2022
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
Stocker
Walmart
12.2020 - 05.2021
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
Education
High School Diploma -
Homeschooled
Grand Island, FL05-2019
Skills
- Coffee expertise
- POS Systems
- Menu Memorization
- Cash Handling
- Dining room maintenance
- Display case merchandising
- Food Preparation
- Opening and closing duties
- POS System Operation
- Table Bussing
- Sales expertise
- Inventory Management
- Product Upselling
- Excellent memory
- Opening and closing coordination
- Adaptive and creative
- Hospitality service expertise
- Cash Register Operation
- Team Player
- Team Leadership
- Professional Demeanor
- Hospitality and accommodation
- New Hire Training
- Friendly and outgoing
- Time management
- Attention to detail
- Team player
- Microsoft Office expertise
- Microsoft Teams
- Data Entry expertise
- Sales Entry expertise
- Computer expertise
- Customer Service Experience
- Understanding of Wholesale Marketing
- Tea expertise
- Coffee brewing
- Speedy and efficient
- Recipe adherence
- Ingredient restocking
- Calm demeanor
- Positive and professional
- Solid problem solver
- Teamwork and collaboration
- Reliable and dependable
- Hospitality and professionalism
- Multitasking
- Relationship building
- Coordinating orders
- Workstation maintenance
- Conflict resolution
- Cash register operations
- Excellent communication
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Memorized ingredients and recipes for 60 specialty drinks.
- Redesigned coffee menu for improved readability.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Autodesk Certified Professional (ACP)
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Forklift Certification
- Cisco Certified Network Associate (CCNA)
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Limited Working
English
Full Professional
Interests
- Engaging in food photography and sharing culinary creations on social media
- Video Gaming
- Advocacy Campaigns
- I participate in a variety of outdoor recreational activities
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I like working with my hands and fixing things
- Community Cleanup
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Playing Sports
- Coding and Programming
- Historical Exploration
- Hiking
- Camping
- Animal Care
- Drawing and Painting
- Swimming
- I have a passion for photography and editing photos
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Supporting STEM education initiatives and mentorship programs
- Participating in local clean-up initiatives
- Avid Reader
- Cooking
- Volunteering
- Music
- Baking
Timeline
Barista/Shift Leader
The Coffee Snob
11.2022 - 11.2024
Shift Lead
Icy King
11.2022 - 05.2023
Plumber’s Apprentice
Ross Plumbing And Htg And Repr Services
06.2022 - 11.2022
Deli Clerk
Publix
06.2021 - 05.2022
Stocker
Walmart
12.2020 - 05.2021
- Autodesk Certified Professional (ACP)
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Forklift Certification
- Cisco Certified Network Associate (CCNA)
- Microsoft Office Specialist (MOS) Certification
High School Diploma -
Homeschooled
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