Henry Sirois
Jackson,NH
Summary
Accomplished, customer-focused, and goal-driven professional
Offering comprehensive experience in all facets of hotel management and operations worldwide; backed by extensive background in hospitality.
Armed with in-depth knowledge of project management, budget and cost control, sales and contract negotiations. Highly capable of identifying and capturing business opportunities to achieve organizational goals and objectives. Dedicated to applying training, mentoring, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strategic planner and effective leader; known for an unparalleled work ethic and ensuring efficiency, driving profitability and achieving bottom-line results.
Fluent in English and French. Microsoft Office Suite and Hotel operating systems
Overview
22
22
years of professional experience
Work History
General Manager
The Wentworth Inn
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- 91.5% GSS Intent to Recommend 2023
General Manager
Terramor Outdoor Resort-(KOA)
08.2021 - 05.2023
- Champions operational leadership and facilitates cross-functional management for flagship KOA Glamping 64 Tent Resort
- Implemented hotel operations for existing KOA campground
- Ignited Net Promoter Scores (NPS) from 59% to 81%-
- Recruits, trains, and mentors team members increased retention from 50% to 75% in one year
- Authored and conceptualized SOP for all operating departments
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets for a team of 40
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Assisted with development and distribution of marketing materials for facility.
Hotel General Manager
Chautauqua Harbor Hotel (Hart Hotels)
07.2019 - 08.2021
- Piloted strategic and operational leadership for this 135 key luxury hotel Multiple F & B outlets and Banquet-located on Chautauqua Lake-Western New York
- Drove customer satisfaction scores from 65% to 85% in two years
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
- Successfully navigated COVID-19 operations with management and team
Hotel General Manager-Northern Hospitality Group
Sheraton Portsmouth Harborside
09.2017 - 05.2019
- Won top 15% ranking award, Sheraton North America for Customer Service and intent to recommend
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations of 180 room hotel with staff of 60 employees.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Pioneered successful integration with Marriott and Starwood hotels
Hotel General Manger-Northern Hospitality Group
Hilton Garden Inn Hotel
05.2014 - 09.2017
- Succeeded in rehabilitating and reorganizing underperforming hotel, propelled national ranking from 265th to 71st out of 660 HGI properties
- Drove quality assurance score from 64% to 94%
- Delivered $1+million in banquet bookings by formulating and implementing complete redesign and plan of banquet department
- Interacted well with customers to build connections and nurture relationships.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Hotel General Manager
Captain Daniel Stone Inn
09.2012 - 10.2014
- Rehabilitated an underperforming boutique hotel previously foreclosed-transformed property into upscale 4 Diamond hotel offering full service dining and banquet
- Assisted with development and distribution of marketing materials for facility.
- Increased booking 22% and won #1 Choice Hotels Award N.E. Ascend Brand
- Drove profitability in 3 months 1/4 Million
- Fueled a 40% increase in F & B revenues
Director of Operations/Rooms
Fairmont Hotels And Resorts
05.2002 - 05.2012
- Coordinated management and leadership for Fairmont Properties in La Malbaie-Quebec; Zanzibar-East Africa; Nairobi, Mount Kenya; Masai Mara -Kenya; Kwa Zulu Natal-South Africa
- Collaborated with senior management to develop and execute long-term corporate goals and objectives for Fairmont Hotels and Resorts
- Opening Team-4 African Properties
- Oversaw-Spa-Golf-10 Outlet Resort
Education
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
Providence, RI05.1986
Skills
- Sales Team Development
- Staff Development
- Profit and Loss Accountability
- Market Growth
- Verbal and Written Communication
- Budgeting and Cost Control
- Analytical Skills
- Interpersonal Skills
- Change Implementation
- Operations Management
- Performance Analysis
- Coaching and Mentoring
- Team Leadership
Languages
English
Native or Bilingual
French
Professional Working
Timeline
General Manager
The Wentworth Inn
05.2023 - Current
General Manager
Terramor Outdoor Resort-(KOA)
08.2021 - 05.2023
Hotel General Manager
Chautauqua Harbor Hotel (Hart Hotels)
07.2019 - 08.2021
Hotel General Manager-Northern Hospitality Group
Sheraton Portsmouth Harborside
09.2017 - 05.2019
Hotel General Manger-Northern Hospitality Group
Hilton Garden Inn Hotel
05.2014 - 09.2017
Hotel General Manager
Captain Daniel Stone Inn
09.2012 - 10.2014
Director of Operations/Rooms
Fairmont Hotels And Resorts
05.2002 - 05.2012
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
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