Henry Slusher

• Maintained compliance with test center policies, practices and procedures.
• Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
• Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
• Contributed to fair assessment practices by reporting any cases of academic dishonesty or misconduct according to established procedures.
• Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.
• Validated appropriate identification to allow admission to testing area.
• Supported students with special needs by facilitating accommodations in accordance with institutional policies and guidelines.

• Inspected apparatus, equipment, grounds, and stations for proper order and condition.
• Prepared reports of fires, equipment and personnel.
• Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
• Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
• Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
• Created comprehensive pre-incident planning documents to facilitate efficient responses in high-risk environments.
• Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
• Developed strong working relationships with community leaders for better emergency response coordination.
• Established effective communication channels between command staff and frontline responders during high-pressure incidents, ensuring clear directives and information sharing.
• Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
• Directed work of 37 firefighters engaged in extinguishing fires.
• Cultivated a culture of continuous improvement through ongoing professional development opportunities for firefighters under my supervision.
• Streamlined equipment maintenance processes, ensuring optimal performance during critical situations.
• Served as a liaison between the fire department and local media outlets, providing timely updates on incidents and communicating public safety messages in a clear, accurate manner.

• Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.

• Checked fire suppression equipment regularly and oversaw upkeep.
• Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.

• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Worked overtime, holidays and weekends to accommodate company needs.
• Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
• Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
• Filled out detailed work orders for each job completed.
• Traveled to job sites for both scheduled and emergency appointments.
• Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Supplied technical assistance to customers over phone using simple troubleshooting techniques.

• Developed trust with clients by consistently delivering prompt, professional, and reliable heavy wrecker services.
• Demonstrated adaptability by responding effectively to unexpected challenges or changes in job requirements or working conditions.
• Streamlined incident response times through effective route planning and coordination with dispatch teams.
• Assisted in accident scene management by efficiently clearing debris from roadways while preserving evidence for investigations when required.
• Performed thorough pre-and post-trip inspections to

safeguarded company assets by performing regular maintenance on heavy wrecker equipment, extending service life and reducing repair costs.

• Handled hazardous materials appropriately according to established protocols, maintaining a safe work environment for self and others.
• Contributed to overall company success by maintaining a positive attitude and consistently exceeding performance expectations.
• Promoted teamwork within the organization by offering support, sharing knowledge, and actively seeking feedback from peers.
• Established relationships with local law enforcement agencies, fostering cooperation during incident responses and recoveries.
• Implemented best practices for proper load securement, preventing damage during transport of recovered vehicles or cargo loads.
• Contributed to a positive company image by maintaining a clean and organized work environment both on the job site and at the office.
• Ensured compliance with local, state, and federal regulations pertaining to commercial vehicle operation and transportation guidelines.
• Collaborated with fellow operators to complete complex recovery missions in challenging environments.
• Transported hazardous materials and oversized shipments without incident.
• Answered roadside assistance calls for tows and other vehicle support.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.