Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Henry Smothers III

Kempner,TX

Summary

Dynamic maintenance engineer with proven expertise at IHG Army Hotels, excelling in equipment troubleshooting and preventive maintenance. Recognized for enhancing guest satisfaction through effective communication and problem-solving. Adept at managing inventory and fostering teamwork, ensuring efficient operations and high-quality service delivery. Committed to continuous improvement and professional development.

Experienced with maintaining and repairing hotel facilities to ensure optimal performance. Utilizes expertise in HVAC systems, electrical work, and plumbing to provide seamless operations. Strong understanding of preventative maintenance and team collaboration to achieve consistent guest satisfaction.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Willing to be taught more for Leadership roles for a broader career, I Am the Current Super Star for the Company and i was Partner of the year for HEB three times and partner of the month 14 times. I wanna learn and grow as a Leader for the Company i believe I am a great Asset to have on any team...

Overview

28
28
years of professional experience
1
1
Certification

Work History

Hotel Maintenance Engineer

IHG Army Hotels
01.2021 - Current
  • Streamlined communication between front desk staff and maintenance team, ensuring that guests'' concerns were addressed quickly and efficiently.
  • Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
  • Created detailed reports on maintenance activities, allowing management to make informed decisions regarding resource allocation and capital improvement planning.
  • Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
  • Coordinated with other departments to minimize disruption during scheduled maintenance activities or emergency repairs.
  • Collaborated with housekeeping staff to ensure all rooms were maintained at the highest level of cleanliness and functionality.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Executed tasks within time and budget constraints.
  • Replaced worn or broken parts on machines and equipment.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Installed and maintained plumbing and HVAC systems.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Rewired and replaced faulty electrical components in equipment.
  • Repaired and replaced pumps, valves and motors.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Supervised a team of maintenance technicians, providing training and guidance to improve their skills and performance.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Established positive relationships with vendors and contractors, fostering collaboration on various projects as needed.

Shelf Edge Manager

HEB Grocery Store
12.2003 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Plumbing Apprentice

Coryell Plumbing
04.1999 - 10.2002
  • Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Safely handled tools and equipment in large-scale projects.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
  • Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
  • Organized and moved materials from truck to job site to support project requirements.
  • Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
  • Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
  • Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
  • Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
  • Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
  • Expanded knowledge of local building codes through continuous education courses, ensuring adherence to standards during each project phase.
  • Supported emergency plumbing situations, providing prompt and effective solutions to clients'' problems.
  • Streamlined inventory management, ensuring necessary tools and supplies were readily available for each job site.
  • Streamlined inventory management to prevent shortages of essential supplies.
  • Supported emergency plumbing services, addressing urgent issues with speed and precision.
  • Measured, threaded, and cut materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.
  • Used clamps and brackets to attach pipes to walls, structures, and fixtures.
  • Planned pipe system layout, installation and repair according to specifications.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Inspected sewers and piping systems to assess quality and condition.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Maintained up-to-date knowledge of plumbing codes and standards, ensuring all work met regulatory requirements.
  • Improved efficiency on job sites with organization of tools and materials.
  • Improved job site efficiency, organizing tools and equipment for easy access.
  • Supported lead plumbers in complex repairs, learning advanced techniques in process.
  • Assisted in installation of plumbing systems for new construction projects, ensuring timely completion.
  • Delivered exceptional service to clients, explaining complex plumbing issues in understandable terms.
  • Increased client satisfaction by providing timely and courteous service.

Plumbing Apprentice

Neimans Plumbing
11.1997 - 03.1999
  • Eliminated risks by correctly identifying potential safety hazards.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Safely handled tools and equipment in large-scale projects.
  • Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
  • Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Organized and moved materials from truck to job site to support project requirements.
  • Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
  • Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
  • Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
  • Streamlined inventory management, ensuring necessary tools and supplies were readily available for each job site.
  • Supported emergency plumbing services, addressing urgent issues with speed and precision.
  • Measured, threaded, and cut materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.
  • Planned pipe system layout, installation and repair according to specifications.
  • Used clamps and brackets to attach pipes to walls, structures, and fixtures.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Inspected sewers and piping systems to assess quality and condition.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Maintained up-to-date knowledge of plumbing codes and standards, ensuring all work met regulatory requirements.
  • Improved job site efficiency, organizing tools and equipment for easy access.
  • Improved efficiency on job sites with organization of tools and materials.
  • Assisted in installation of plumbing systems for new construction projects, ensuring timely completion.
  • Delivered exceptional service to clients, explaining complex plumbing issues in understandable terms.
  • Increased client satisfaction by providing timely and courteous service.
  • Supported lead plumbers in complex repairs, learning advanced techniques in process.

Education

High School Diploma -

Lampasas High School
Lampasas, TX
05-1995

Skills

  • Painting and finishing
  • Electrical systems maintenance
  • Equipment troubleshooting
  • Boiler operations
  • Plumbing repairs
  • Fire safety systems
  • Mechanical aptitude
  • Pest control management
  • Swimming pool maintenance
  • HVAC expertise
  • Guest complaint follow-up
  • Pool and spa maintenance
  • Furniture upgrading
  • Tool and inventory management
  • Preventive system repair
  • Maintenance analysis
  • Willing to learn
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Hand and power tool use
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Facility upkeep
  • Work order completion
  • Mechanical repair
  • Troubleshooting skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Hand and power tool operation
  • Adaptability and flexibility
  • Physical strength and stamina
  • Decision-making
  • Heavy lifting
  • Problem detection and resolution
  • Relationship building
  • Drywall repair
  • Safety procedures
  • Pressure washing
  • Electrical repair
  • Visual inspection
  • Safety protocols
  • Team building
  • Supply and parts ordering
  • Facilities painting and repair
  • Cleaning techniques
  • Wiring installation and repair
  • Safety management
  • Self motivation
  • Lighting fixture maintenance
  • Groundskeeping
  • Interpersonal skills
  • Analytical thinking
  • Mechanical troubleshooting
  • Computer literacy
  • Goal setting
  • Electrical component replacement
  • Professionalism
  • Groundskeeping and landscaping
  • Repair work planning
  • Interpersonal communication
  • Team supervision
  • Landscaping and groundskeeping
  • Quality control
  • Building maintenance
  • Task concentration
  • Safety monitoring and compliance
  • Continuous improvement
  • General Plumbing
  • Physical stamina
  • Appliance repair
  • Time management abilities
  • Preventive Maintenance
  • Inventory management
  • Adaptability
  • Written communication
  • Plumbing
  • Equipment testing

Accomplishments

  • Supervised team of 4 staff members.

Certification

CPO technician Expires 07/09/2030

Timeline

Hotel Maintenance Engineer

IHG Army Hotels
01.2021 - Current

Shelf Edge Manager

HEB Grocery Store
12.2003 - 07.2020

Plumbing Apprentice

Coryell Plumbing
04.1999 - 10.2002

Plumbing Apprentice

Neimans Plumbing
11.1997 - 03.1999

High School Diploma -

Lampasas High School

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