Henry Stokes
New York,New York
Summary
Skilled Operations Analyst well-versed in utilizing software, business and mathematical skills to evaluate information and trends. Eager to assist with strategic planning and business improvements.
Overview
14
14
years of professional experience
Work History
Advisory Board Member
Advisory Cloud
02.2023 - Current
- Planned, developed, and implemented strategies for new startups.
- Enhanced client satisfaction by providing expert advice.
- Developed long-lasting relationships with owners.
Technical Accountant
SCOR Reinsurance - Contract Assignment
07.2023 - 10.2023
- Assisted Executive Risks team of six(6) Underwriters and relieved key personnel.
- Entered premium and modelling data into SQL systems(OMEGA).
- Maintained documents and policy accuracy(DMS)
Independent Contractor/Agent - Candidate
Symmetry Financial
10.2021 - 08.2022
- Participated in round table discussions on business operations, while prepping for state examination.
Senior Operations Analyst
Navigators (A Harford Brand)
05.2019 - 08.2021
- Analyzed data for business units to identify areas for targeted improvements in operational efficiency and customer service satisfaction.
- Utilized SQL systems for reporting to track key performance indicators (KPI's). Reported to senior management
- Optimized operational efficiency by streamlining processes and implementing best practices over 6(six) cross functional teams as per company's SLA.
- Improved overall team productivity by recommending comprehensive training and development programs.
- Reduced operational costs through in-depth analysis.
Operations Analyst
Navigators
01.2010 - 05.2019
- Worked with senior management team to developed procedures for a newly formed Quality unit.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Improved team productivity by auditing, implementing, validating effective workflow, time management strategies and techniques.
- Increased customer satisfaction levels with thorough analysis of client feedback, timely resolution of issues, ideas, errors reduced by 10% and binders issued within 15 days down from 30.
Education
Insurance And Risk Management
St John's University - College of Insurance
New York, NYSkills
- Public Speaker
- Team Leadership
- Communication Skills
- Data Analytics Skills
- Quality Assurance
- Time Management
- (CRM)/Sales/Salesforce
- SQL, Windows
- Microsoft (proficient-all platforms)
Timeline
Technical Accountant
SCOR Reinsurance - Contract Assignment
07.2023 - 10.2023
Advisory Board Member
Advisory Cloud
02.2023 - Current
Independent Contractor/Agent - Candidate
Symmetry Financial
10.2021 - 08.2022
Senior Operations Analyst
Navigators (A Harford Brand)
05.2019 - 08.2021
Operations Analyst
Navigators
01.2010 - 05.2019
Insurance And Risk Management
St John's University - College of Insurance
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