Henry Story
Dover,Delaware
Summary
Senior commercial pharmaceutical executive with proven leadership capability in large, mid-size, and start-up organizations. Experience in commercial operations execution and strategy, sales, field development, marketing, market access, distribution, business development, supply chain, and client interface at the C-suite, administrative and management levels.
Overview
26
26
years of professional experience
Work History
Chief Customer Office: Director of Spine Development
Pacira BioSciences
National
02.2021 - 02.2024
- Responsible for strategic development and support of pain management definition, growth and development
- Neurology/Orthopedic/Anesthesia spine development support lead
- Support orthopedic/spine national strategy and development for EXPAREL and Iovera
- Strategic support for Orthopedic field, management and senior leadership, providing detailed analysis for new and existing business development opportunities
- Align activities with corporate objectives by supporting marketing, sales strategy, medical and clinical development initiatives in spine services
- Partnered with sales representatives during customer consultations to build agency and customer relations around spine development.
- Represented the company at various events such as conferences or seminars to promote products, services or network with potential customers, clients.
Orthopedic Solutions Director: Spine
Pacira BioSciences
Northeast, National
03.2020 - 02.2021
- Neurology/Orthopedic/Anesthesia spine development support lead
- Support orthopedic/spine national strategy and development for EXPAREL and Iovera
- Strategic support for Orthopedic field, management and senior leadership, providing detailed analysis for new and existing business development
- Align activities with corporate objectives by supporting marketing, sales strategy, medical and clinical development initiatives
- Partnered with sales representatives during customer consultations to build agency and customer relations.
Director of Strategic Alliances
Pacira BioSciences
Northeast Regions
01.2018 - 03.2020
- Support orthopedic national strategy development for EXPAREL in collaboration with Johnson and Johnson: Depuy Synthes Partnership
- Strategic support for Orthopedic/Spine field, management and senior leadership, providing detailed analysis for new and existing business development
- Align activities with corporate objectives by supporting marketing, sales, medical and clinical development initiatives
- Partnered with sales representatives during customer consultations to build agency and customer relations.
Field Development Liaison
Pacira Pharmaceuticals Inc.
NE Region
01.2016 - 03.2018
- Support the development and training needs of healthcare professionals by delivering cutting edge clinical, scientific, technical and practical education to practicing clinicians, key thought leaders and professional societies within the surgical, pain and/or anesthesia therapeutic space
- Support field and account development of new hire account managers
- Support the educational and training needs of healthcare professionals, both inside and outside of the operating room
- Facilitated the educational development and implementation of individual institutional needs, protocols (ERAS), and appropriate scientific exchange
- Facilitated site education in collaboration Pacira's development teams (AD: Area Directors, RD: Regional Directors, MSL: Medical Science Liaison Team, HOVA: Health Outcomes and Value Assessment Team, SAS: Surgical Account Specialist Team)
- Account development, implementation and assessment of CQI (EQIP) projects.
Health Outcomes & Value Assessment Specialist CQI
Pacira Pharmaceuticals Inc.
NE Region
12.2014 - 01.2016
- Program Implementation Specialist: EXPAREL Quality Implementation Program (EQIP)
- Responsible for the development and implementation of institutional quality measurement tools in pain management protocols
- Supported the defining and development of quality control measures to provide oversight and market feedback in the development of pain protocols
- Enhanced awareness of care outcomes development and data collection resources
- Worked to connect institutions/HCPs with Pacira Pharmaceuticals outcomes development programs (ex...EQIP).
- Researched and analyzed customer feedback to identify areas of improvement.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented quality assurance standards throughout customer environment to ensure consistency in services offered .
Field Marketing Development Manager
Pacira Pharmaceuticals Inc.
Northeast, Midwest Regions
01.2013 - 01.2014
- Market development manager overseeing sales, account and consultant training and development in pain care markets
- Supported and mentored field sales managers in hospital/ASC/HOPD market development
- Interfaced with healthcare institutions and their affiliate healthcare professionals to increase brand awareness and expand product development opportunities.
Director of Field Operations
Remedy Group
Medford, NJ
02.2013 - 02.2021
- Responsible for the training and development of Independent Sales Representatives (ISRs) and the promotion of contract products in specialty markets
- Provide direction and oversight for national product market development, managed care and product assimilation and distribution
- Support development of institutional Quality Improvement initiatives (Process Improvement Review, ERAS protocols)
- Certified to train and support products in hospitals, surgery centers, operating rooms, speaker and convention programs (Regional, National).
Independent Sales Representative/Consultant
Remedy Group
NJ/PA/De
02.2012 - 01.2013
- Contract sales consultant, responsible for strategies in the development, execution and promotion of specialty pharmaceutical products and services.
Account Manager /Guest Trainer
GlaxoSmithKline
Brooklyn, Queens, Manhattan NY
04.2000 - 03.2010
- Cardiology, Endocrinology, Oncology Specialist
- Interfaced with healthcare institutions and their affiliate healthcare professionals to increase brand awareness and expand product development opportunities.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Account Manager
SmithKline Beecham
Brooklyn, Queens NY
02.1998 - 04.2000
- Cardiology, Endocrinology, Depression Specialist
- Interfaced with healthcare institutions and their affiliate healthcare professionals to increase brand awareness and expand product development opportunities.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
- Built and maintained productive relationships with customers and internal partners.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
MS - Health Services Administration (HSA)
Iona College, Columba School
New Rochelle, NY01.1996
BS - Biology, Computer Science
Virginia Commonwealth University
01.1988
Skills
- Anesthesiology
- Outpatient Care (ASC/HOPD)
- Hepatology (Viral & Non Viral-Non Alcoholic Steatohepatitis)
- Oncology
- Endocrinology
- Orthopedic Surgery
- Neurosurgery
- Pulmonology
- Gastroenterology
- Pain Management
- Dental Surgery
- Sales Strategy
- Business Development
- Cardiology
- Dermatology
- Hematology
- Marketing
- Market Access
- Supply chain
- Presentation Design
- Training and coaching
- Report Preparation
- Document Management
- Strategic Planning
- Organizational Skills
- Relationship Building
- Performance Improvement
- Customer Relations
- Workflow Optimization
- Staff Training
- Project Management
- Workflow Planning
References
References available upon request.
Timeline
Chief Customer Office: Director of Spine Development
Pacira BioSciences
02.2021 - 02.2024
Orthopedic Solutions Director: Spine
Pacira BioSciences
03.2020 - 02.2021
Director of Strategic Alliances
Pacira BioSciences
01.2018 - 03.2020
Field Development Liaison
Pacira Pharmaceuticals Inc.
01.2016 - 03.2018
Health Outcomes & Value Assessment Specialist CQI
Pacira Pharmaceuticals Inc.
12.2014 - 01.2016
Director of Field Operations
Remedy Group
02.2013 - 02.2021
Field Marketing Development Manager
Pacira Pharmaceuticals Inc.
01.2013 - 01.2014
Independent Sales Representative/Consultant
Remedy Group
02.2012 - 01.2013
Account Manager /Guest Trainer
GlaxoSmithKline
04.2000 - 03.2010
Account Manager
SmithKline Beecham
02.1998 - 04.2000
MS - Health Services Administration (HSA)
Iona College, Columba School
BS - Biology, Computer Science
Virginia Commonwealth University
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