Henry Suber

• Implemented safety protocols, reducing workplace accidents and promoting compliance.
• Led cross-functional teams to develop strategic initiatives for market expansion.
• Optimized supply chain processes, improving material procurement efficiency by leveraging vendor relationships.
• Led KPI improvement across sales, operations, and customer service departments.

• Streamlined operational processes to enhance efficiency across departments.
• Led cross-functional teams to implement strategic initiatives for organizational growth.
• Developed and monitored KPIs to drive performance improvement and accountability.
• Fostered a culture of continuous improvement through training and mentorship programs.

Responsible for operational and sales KPI's for the Charlotte and Columbia business.

• Handled escalated complaints involving division operations and work of personnel under supervision.
• Established clear and consistent policies and procedures.
• Communicated and collaborated with stakeholders to achieve division objectives.
• Supervised daily planning, coordination and administration for division operations.
• Controlled costs by streamlining operations and reducing waste.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and growth.

Responsible for Sales and Operational KPI achievement.

Covered Columbia, Savannah, Augusta, Pee Dee, Charlotte, and Charleston over this time period with many different organizational structures.

• Supervised daily planning, coordination and administration for division operations.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Evaluated performance against goals and implemented appropriate development plans.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Assisted with pulling information and reporting for inquiries and reviews.
• Collaborated with management to define, document and implement new processes.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Developed and maintained relationships with external vendors and suppliers.

• Developed and maintained positive relationships with clients in assigned sales territories.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Executed successful promotional events and trade shows.
• Finalized sales contracts with high-value customers.

Scheduled and performed in place concrete work while producing our own ready mix from a leased concrete plant.

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Managed daily deliveries and batching operations, while generating sales for a stand alone ready-mix plant.

• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Collaborated with internal teams to fulfill orders and meet customer needs

Hired as Sales Trainee, promoted to sales representative within 90 days.

• Established new accounts through cold calling and personal visits to potential customers.
• Collaborated with internal teams to fulfill orders and meet customer needs
• Exceeded monthly sales targets and quotas consistently.
• Attended trade shows and conferences regularly to increase brand visibility.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.