Henry Utley
Richmond,VA
Summary
Dynamic manager with a proven track record of ownership and initiative, consistently exceeding company expectations through an exceptional work ethic. Expertise in building productive relationships and thriving in fast-paced, deadline-driven environments, ensuring effective team development and goal management. Recognized for high productivity and efficiency, specializing in program development, mentorship, and community outreach to foster positive youth engagement. Passionate about storytelling and problem-solving, equipped with a deep understanding of game mechanics and player engagement, dedicated to creating immersive experiences that enhance community enjoyment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Cinemark
05.2023 - 05.2025
- Delivered exceptional customer service, ensuring guest satisfaction during movie screenings.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of theater facilities, adhering to health and safety standards.
- Collaborated with team members to manage high-volume ticket sales and concession operations.
Manager
Cinemark
05.2025 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Responsible for verifying employee timecards prior to processing payroll functions.
- Supervised daily operations to ensure optimal guest experience and satisfaction.
- Managed team schedules, fostering effective communication and collaboration among staff.
- Trained new employees on operational procedures and customer service standards.
- Implemented inventory management practices to streamline supply chain processes.
Intern
Fairfax Church
05.2025 - 08.2025
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Encouraged positive behavior through positive reinforcement techniques.
- Attended conferences and seminars relevant to working with teenagers.
- Served as a role model for younger members of the organization by demonstrating respect for authority figures.
- Provided transportation to field trips and community service projects.
- Assisted in coordinating weekly service schedules and volunteer assignments.
- Supported event planning by organizing logistics and materials for community outreach programs.
Game Master
Zero Latency VR
10.2025 - Current
- Facilitated immersive VR experiences for groups, ensuring engagement and enjoyment.
- Provided clear instructions to participants, enhancing overall game understanding.
- Monitored gameplay, addressing issues promptly to maintain flow and excitement.
- Collaborated with team members to develop innovative game scenarios and challenges.
- Assisted in troubleshooting technical issues, ensuring seamless operation of VR equipment.
- Gathered participant feedback to identify areas for improvement in game design.
- Maintained a clean and organized gaming environment for optimal player experience.
- Explained company policies, game rules and safety requirements.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
Education
Bachelor of Science - Mass Communication
Virginia Commonwealth University
Richmond, VA08-2027
Skills
- Customer service
- Team building
- Data analysis
- Employee training
- Financial management
- Staff management
- Inventory management
- Event planning
- Workflow optimization
- Customer relations
- Customer service expertise
- Collaborative leadership
- Campaign planning
- Game preparation
- Project documentation
Accomplishments
- Dean's List
Certification
- Bar Certified
Languages
Spanish
Elementary
Interests
- Snowboarding
- Cooking
- Driving
- Basketball
- Photography
- Videography
- Traveling
- Pickleball
- Video Games (Specifically MarioKart, Rocket League, and Legend of Zelda: Breath of the Wild)
Timeline
Game Master
Zero Latency VR
10.2025 - Current
Manager
Cinemark
05.2025 - Current
Intern
Fairfax Church
05.2025 - 08.2025
Team Member
Cinemark
05.2023 - 05.2025
Bachelor of Science - Mass Communication
Virginia Commonwealth University
References
References available upon request.