Henry Velasquez
Del Mar
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Director Of Parking
AAA Parking
La Jolla
12.2018 - Current
- Directed distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.
Parking Manager
Inter Continental Los Angeles Downtown
Los Angeles
02.2017 - 10.2018
- Assisted in creating training programs for new employees on topics such as customer service standards.
- Handled administrative duties associated with managing a parking facility, such as payroll processing.
- Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
- Monitored customer service levels to ensure that all customers were satisfied with their experience.
Valet Attendant Supervisor
Viceroy Santa Monica
Santa Monica
01.2015 - 07.2018
- Supervise and direct valet attendants to ensure efficient service delivery and customer satisfaction.
Shift Manager
Towne Park
Los Angeles
03.2016 - 03.2018
- Resolved conflicts between employees or customers in a professional manner.
Valet Attendant
Marriott Beverly Hills
Beverly Hills
03.2013 - 08.2015
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Evans Community Adult School
Los Angeles, CA07-2018
Some College (No Degree) - Small Business Planning
San Diego City College
San Diego, CASkills
- Customer service
- Staff training
- Conflict resolution
- Payroll administration
- Operations management
- Customer relationship management
- Team building
- Problem solving
- Attention to detail
- Leadership skills
- Basic vehicle repairs
- Traffic direction
- Incident reporting
Languages
English
Professional
Spanish
Professional
Timeline
Director Of Parking
AAA Parking
12.2018 - Current
Parking Manager
Inter Continental Los Angeles Downtown
02.2017 - 10.2018
Shift Manager
Towne Park
03.2016 - 03.2018
Valet Attendant Supervisor
Viceroy Santa Monica
01.2015 - 07.2018
Valet Attendant
Marriott Beverly Hills
03.2013 - 08.2015
High School Diploma -
Evans Community Adult School
Some College (No Degree) - Small Business Planning
San Diego City College
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