HENRY WEBER IV
Orange County,CA
Summary
Accomplished professional with a diverse background spanning hockey development, customer service management, retail operations, and sales across various industries. Empathetic leader with the drive to lead teams to achieve unparalleled customer satisfaction and personal development.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Pure Hockey
10.2022 - Current
- Orchestrated operations at the West Coast customer service office, overseeing a team dedicated to ensuring exceptional customer satisfaction.
- Conducted comprehensive training sessions, cultivating a highly skilled team focused on delivering top-notch service.
- Handled a high volume of calls (50-100 daily) and resolved 50+ daily emails, adeptly troubleshooting and providing detailed product information to customers.
- Collaborated with UPS, FedEx, and 70 retail locations daily to streamline logistics and process online orders efficiently.
- Managed payment processing for large orders, ensuring accuracy and timely fulfillment.
- Coordinated employee schedules, including reporting hours for payroll.
- Delegated tasks among team members, optimizing workflow and productivity to maintain outstanding service standards.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Loan Setup Coordinator
Prime Choice Funding
12.2020 - 11.2021
- Reviewed and meticulously prepared loan applications, assembling comprehensive mortgage loan files for submission to underwriting, ensuring accuracy and compliance.
- Facilitated seamless communication between various departments and customers, ensuring Loan Officers received precise, relevant information and pricing for each loan application.
- Orchestrated the preparation of crucial borrower documentation, such as initial disclosures, ensuring clarity and adherence to regulatory standards.
- Responsively accommodated changes to loan files upon request from Loan Officers, ensuring prompt adjustments while maintaining accuracy and compliance.
- Acquired in-depth knowledge of the intricate workings of the Mortgage Loan process, contributing to a proficient and efficient setup and delivery process.
Youth Hockey Development/Ticket Sales
The Los Angeles Kings/NHL
09.2019 - 03.2020
- Spearheaded camps, clinics, and programs at diverse events and schools, introducing hockey to a new demographic, fostering interest among youth previously unfamiliar with the sport.
- Conducted engaging fundamental hockey drills and exercises, serving as a catalyst for learning and skill development among participants.
- Provided comprehensive resources to parents and schools, offering insights into the sport and extending discounts for future camps, clinics, and equipment purchases.
- Ensured seamless on-ice event production during home games, leading as the team leader, and delivering exceptional customer service to guests, parents, and participating youth players.
- Attended and actively contributed to all home games, ensuring seamless execution of on-ice events
- This included filling the role of team leader for staff, creating a high level of customer service for guests, parents & any youth players involved.
Solar Consultant
Legacy Power/Sun Run
01.2019 - 09.2019
- Initiated leads via door-to-door sales, conducted personalized in-home appointments with prospective solar customers, offering a comprehensive breakdown of the financial and installation processes, and utilized sales and installation expertise to guarantee continuous customer satisfaction at every stage.
Education
Associate of Arts -
Nassau Community College
Garden City, NYSkills
- Leadership: Ability to lead, motivate, and manage a team to ensure exceptional customer service delivery
- Communication: Excellent verbal and written communication skills to interact with customers and team members effectively
- Problem-solving: Capacity to analyze complex issues, make decisions promptly, and find innovative solutions to customer concerns
- Empathy: Demonstrating understanding and empathy towards customers' needs and complaints to provide effective resolutions
- Conflict Resolution: Proficient in de-escalating conflicts and managing challenging situations with a calm and professional approach Skilled at not only diffusing customer emotions but also leveraging those interactions to successfully upsell products, turning potentially negative situations into opportunities for additional sales
- Time Management: Ability to prioritize tasks, manage time efficiently, and ensure timely responses to customer queries or issues
- Product Knowledge: Deep understanding of products/services offered to provide accurate information and support to customers
Timeline
Customer Service Manager
Pure Hockey
10.2022 - Current
Loan Setup Coordinator
Prime Choice Funding
12.2020 - 11.2021
Youth Hockey Development/Ticket Sales
The Los Angeles Kings/NHL
09.2019 - 03.2020
Solar Consultant
Legacy Power/Sun Run
01.2019 - 09.2019
Associate of Arts -
Nassau Community College
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