Henry Whitehair
Mesa,AZ
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, best practices, and customer service. Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
26
26
years of professional experience
Work History
IT Technician
Platinum Dermatology Partners
09.2010 - 12.2025
- Installed network hardware and software to enhance system performance for IT room.
- Configured and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Conducted regular preventive maintenance on hardware equipment to prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Provided technical support for end-users, resolving issues efficiently.
- Maintained network infrastructure, ensuring optimal connectivity and security measures.
- Monitored system performance, identifying areas for improvement and implementing solutions.
- Collaborated with vendors to manage procurement of IT equipment and services.
- Led troubleshooting efforts during critical outages, restoring services promptly and effectively.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and Voip phones in clinics.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, credit card swipes and scanners.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure on site in regional clinics It rooms.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Improved team productivity by leading weekly training sessions on new technologies and best practices with office managers.
- Installed and configured operating systems and applications.
- Installed, configured and maintained internet service providers and network connections to onsite network equipment.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems with practice management software and EHR software.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained firewalls and network switches to keep networks fully operational during peak periods for regional clinics.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs and development of system security standards.
Medical Billing Specialist
Anesthesia of New Mexico
06.2000 - 07.2010
- Processed medical claims efficiently to ensure timely reimbursements.
- Reviewed and corrected billing discrepancies to maintain accuracy and compliance.
- Collaborated with healthcare providers to resolve billing inquiries effectively.
- Implemented streamlined procedures for improving claim submission processes.
- Led initiatives to improve revenue cycle management and reduce claim denials.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Streamlined IT support processes, resulting in increased productivity within the department.
Education
No Degree - Film And Video Production
MCC
Mesa, AZHigh School Diploma -
Window Rock High School
Fort Defiance, AZSkills
- IT project leadership
- Configuration of network devices
- IT technical support
- Software configuration
- Network issue resolution
- Network management
- Configuration of wireless networks
- Technical support for desktop systems
- Effective problem resolution
Timeline
IT Technician
Platinum Dermatology Partners
09.2010 - 12.2025
Medical Billing Specialist
Anesthesia of New Mexico
06.2000 - 07.2010
No Degree - Film And Video Production
MCC
High School Diploma -
Window Rock High School