Henry Wiersgalla
Minneapolis,MN
Summary
Dedicated professional with extensive experience in coordinating activities and events. Highly skilled in customer service and conflict resolution, fostering strong relationships with parents and ensuring positive camper experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Camp Coordinator
Adventures in Cardboard
Minneapolis, Minnesota
05.2018 - Current
- Coordinated daily activity schedules and ensured proper staffing levels to optimize camper engagement.
- Engaged children in interactive arts and crafts and competitive games, fostering creativity and teamwork.
- Ensured camper safety by enforcing camp rules consistently.
- Built relationships with parents, addressing concerns and enhancing camp community spirit.
- Answered parent emails and phone calls, maintaining open communication regarding achievements and behavior concerns.
- Handled check-in duties to acclimate new campers smoothly.
- Organized weekly attendance groups to streamline participation weekly to promote organized participation.
- Worked creatively with staff to design and implement new themes for camp events.
Guest Advocate
Target
Duluth, Minnesota
09.2024 - 01.2025
- Streamlined checkout operations by accurately handling transactions, enhancing guest experience.
- Resolved guest concerns promptly, fostering positive relationships and satisfaction.
- Processed payments, returns, and exchanges accurately while performing cashier duties.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Managed inventory levels by restocking items to meet guest demand effectively.
- Maintained clean and organized sales floor with team, facilitating a welcoming shopping environment.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Prepared and loaded online orders into customers' cars.
Bear Builder
Build-A-Bear
Duluth, Minnesota
09.2023 - 02.2024
- Delivered outstanding customer service throughout bear creation experiences.
- Crafted personalized stuffed animals to meet specific customer requests, enhancing customer satisfaction.
- Informed customers about bear options and accessories, increasing their engagement and purchase confidence.
- Managed inventory effectively for bear-building activities and associated supplies.
- Improved product displays and promotional setups through collaborative efforts, attracting more customer attention.
- Completed projects on schedule by coordinating tasks and team efforts. by collaborating with team members.
- Upheld cleanliness and organization in workstations and sales areas.
Education
Bachelor of Arts - Philosophy
University of Minnesota, Duluth
Duluth, MN05-2026
Skills
- Project oversight
- Planning and scheduling activities
- Collaborative teamwork
- Event organization
- Customer support services
- Resolving conflicts
- Clear communication skills
- Creative arts and crafts
- Adobe software proficiency
Certification
- CPR
Affiliations
- Volunteer food shelf staff
- Set building
Timeline
Guest Advocate
Target
09.2024 - 01.2025
Bear Builder
Build-A-Bear
09.2023 - 02.2024
Camp Coordinator
Adventures in Cardboard
05.2018 - Current
Bachelor of Arts - Philosophy
University of Minnesota, Duluth