Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline

Henry Wilson

Middleburg,FL

Summary

Results-driven leader with expertise in problem-solving and team development. Known for quickly stepping into roles and implementing effective changes that enhance company performance. Dedicated to maximizing employee engagement through training, monitoring, and morale-building techniques.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Litigation Analyst

State Farm
Middleburg, FL
07.2022 - 07.2024
  • Collaborated with attorneys on the development of case theories and analysis of evidence needed to support those theories at trial.
  • Coordinated with outside counsel regarding discovery requests and responses.
  • Prepared reports and summaries of case status for management review.
  • Presented oral summaries of case findings during internal meetings with attorneys.
  • Rendered technical and analytical assistance to support attorney litigation needs.
  • Met with clients and attorneys to discuss case details and evidence.

Claim Specialist/Senior Team Leader

State Farm
Middleburg, FL
01.2017 - 07.2023
  • Applied risk management principles when making decisions about coverage disputes or denials.
  • Assisted in the development of new processes for handling claims more effectively.
  • Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
  • Served as subject matter expert for non-standard coverage questions, property damage, and collision.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Collaborated with other departments to ensure smooth operations of the team.

Catastrophe Team Manager

State Farm
Mandeville, LA
01.2010 - 01.2017
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.
  • Initiated training sessions and coached employees to develop effective staff.
  • Motivated team members to consistently achieve or exceed performance expectations.

Team Manager

State Farm
Helena, Alabama
04.1998 - 01.2017
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Developed and implemented strategies to improve team performance.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.

Claim Automation and Procedures Specialist

State Farm
Birmingham, AL
04.1993 - 04.1998
  • Designed workflow diagrams to document existing processes, identify gaps, and improve accuracy.
  • Provided technical support during system upgrades or implementations that impacted business operations or processes.
  • Identified opportunities for automation within existing processes for improved efficiency.
  • Assisted in the development of a comprehensive procedure manual outlining all standard operating guidelines.
  • Facilitated meetings between cross-functional teams to review procedural changes or updates.
  • Created training materials for staff to ensure understanding of policies and procedures.
  • Developed metrics tracking systems for monitoring key performance indicators associated with established procedures.
  • Increased overall efficiency annually.

Claim Specialist

State Farm
Montgomery, AL
09.1986 - 04.1993
  • Assessed damages sustained by insureds due to property loss or personal injury.
  • Provided excellent customer service throughout the entire claims process.
  • Ensured that all documentation was accurately entered into the system.
  • Resolved difficult issues promptly while maintaining a high level of professionalism.

Education

Master of Science - Insurance And Risk Management

Florida State University, Tallahassee, FL
06-2005

Chartered Property and Casualty Underwriter - CPCU

The American Institute For Property And Casualty U, Malvern, PA
04-2002

Bachelor of Science - Business Administration And Management

Troy State University, Troy, AL
05-1983

Skills

  • Investigative skills
  • Document Review
  • Litigation Support
  • Case Summaries
  • Client Communication
  • Settlement Negotiation
  • Collaboration and Teamwork
  • Strategic planning abilities
  • Conflict resolution techniques
  • Investigation leadership
  • Coaching and Mentoring
  • Staff Training and Development

Certification

  • Chartered Life Underwriter 7/2018
  • Chartered Financial Consultant 2/2014
  • Active insurance adjuster licenses in multiple states

Affiliations

  • Outdoor activities such as kayaking, snorkeling, fishing, and camping.

References

References available upon request.

Timeline

Litigation Analyst - State Farm
07.2022 - 07.2024
Claim Specialist/Senior Team Leader - State Farm
01.2017 - 07.2023
Catastrophe Team Manager - State Farm
01.2010 - 01.2017
Team Manager - State Farm
04.1998 - 01.2017
Claim Automation and Procedures Specialist - State Farm
04.1993 - 04.1998
Claim Specialist - State Farm
09.1986 - 04.1993
Florida State University - Master of Science, Insurance And Risk Management
The American Institute For Property And Casualty U - Chartered Property and Casualty Underwriter, CPCU
Troy State University - Bachelor of Science, Business Administration And Management
Henry Wilson