Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Henry York

Pittsburgh,PA

Summary

Authorized to work in the US for any employer Respectful individual with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Well-rounded Personal Care Aide with 5+ years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and general duties. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors, also a Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing over 8+ years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. excellent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Fortunately, excellent well Polished professional managing multiple tasks, utilizing electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Package Handler/Sorter

FedEx
11.2016 - 04.2018
  • Certificate for working every position in the building
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cleaning Professional

G & G Cleaning Services
06.2016 - 03.2023
  • Clean multiple facilities, houses, businesses
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Removed trash, debris and other waste materials from premises.

Support Professional

The Mentor Network
05.2018 - 02.2023
  • Distribute medication
  • Document medication
  • Document patient daily notes
  • Grow relationship with patients
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Transported clients to medical and dental appointments to provide support.
  • Administered medication as directed by physician.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Restaurant Busser/Server

Wooden Nickel Pub & Eatery
06.2015 - 08.2016
  • Driving to set location, fixing up abandon properties, set duties to help construct and rebuild properties
  • Clean tables, set tables, buss tables and clean around restaurant
  • Landscaping
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Provided respectful and courteous bussing services while operating within active dining rooms.

Construction Laborer

Matrix Construction
08.2017 - 08.2018
  • Completed tear-down of existing structures to prepare for new construction.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked with contractors and other tradespeople to meet project specifications and deadlines.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.

Landscaping

kevin deans Landscaping
06.2012 - 01.2015
  • Removed debris and waste from outdoor areas.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Hotel Staff Member

Holiday Inn Express Hotel
04.2013 - 04.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Reviewed work plans and blueprints to ascertain all requirements for project.

Education

Associates - Health Information Technology

Allegheny
Pittsburgh, PA

Diploma -

Gateway High School
Monroeville
2014

Skills

  • Residential Cleaning
  • Landscape Maintenance
  • Warehouse Experience
  • Busser
  • Home health (4 years)
  • Medication administration (4 years)
  • Medical documentation (4 years)
  • Professional Development
  • Guest Satisfaction
  • Site Inspection and Evaluation
  • Communication and Interpersonal Skills
  • Interior and Exterior Cleaning
  • Health and Safety Compliance
  • Standard Operating Procedure Development
  • Customer Service
  • Company Quality Standards
  • Conflict Alleviation
  • Proper Storage Procedures
  • Patient Admission
  • Reading Comprehension
  • Patient Care Plans
  • Observational Skills
  • Administer Medication
  • Document Coordination
  • Emotional Support
  • Critical Thinking
  • Data Entry
  • Crisis Communications

Accomplishments

FedEx: Employee of the month

Mentor network: Employee of the month

Certification

CPR Training

CPR certificate

Timeline

Support Professional

The Mentor Network
05.2018 - 02.2023

Construction Laborer

Matrix Construction
08.2017 - 08.2018

Package Handler/Sorter

FedEx
11.2016 - 04.2018

Cleaning Professional

G & G Cleaning Services
06.2016 - 03.2023

Restaurant Busser/Server

Wooden Nickel Pub & Eatery
06.2015 - 08.2016

Hotel Staff Member

Holiday Inn Express Hotel
04.2013 - 04.2015

Landscaping

kevin deans Landscaping
06.2012 - 01.2015

Associates - Health Information Technology

Allegheny

Diploma -

Gateway High School
Henry York