Henry A Andrade
Raleigh,NC
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating pallet jacks and frequency scanners. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
FC Associate
Amazon.com Services
Durham, NC
06.2024 - Current
- Operated material handling equipment to ensure efficient product flow within fulfillment center.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Picked and packed order items.
- Streamlined packaging processes to enhance productivity and reduce waste.
- Transported merchandise pallets to move in warehouse.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Analyzed complex problems to develop effective solutions across diverse operational areas.
- Collaborated with cross-functional teams to streamline processes and enhance workflow efficiency.
- Responded proactively and positively to rapid change.
- Resolved customer inquiries through effective problem-solving techniques and product knowledge.
- Collaborated with cross-functional teams to enhance service delivery and streamline communication processes.
- Analyzed inventory discrepancies to improve accuracy and streamline warehouse operations.
- Reduced error rates in inventory management, utilizing advanced problem-solving techniques.
FC Associate
Amazon.com Services
06.2023 - 06.2024
- Operated material handling equipment to efficiently move inventory within warehouse.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Picked and packed order items.
- Transported merchandise pallets to move in warehouse.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Fulfillment Center Associate
Amazon.com Services
09.2022 - 11.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
Customer Assistance Representative
Envoy Air Inc An American Airlines Company Group
06.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provide a high level of customer service
- Answer questions about flight schedules and general terminal access
- Stand and walk for extended periods of time
- Provide a wide variety of assistance to mobility impaired customers such as, pushing wheelchairs, transferring to/from aisle chairs to aircraft seats up or down Jet bridge
- Escorts passengers from the terminal to and from aircraft ensuring a safe path at all times
- Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
- Monitoring airport activity and performing required security checks of aircraft post-arrival and pre-departure following established company, government and airport procedures
- Assists with oversize and valet luggage to ensure bags and sporting items are tagged and routed to the correct destinations
- Ensures the correct loading of the aircraft, maintains accurate logs and records made manually or by input into a computerized system
- Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas
- Work shifts that include irregular and/or extended hours, weekends and holidays
Fleet Service Clerk
Envoy Air Inc An American Airlines Company Group
03.2022 - 06.2022
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
- Documented all required information regarding cargo weight and destination.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Maintained accurate documentation of performed work and completed tasks.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fulfillment Associate
Amazon.com Services
09.2018 - 05.2022
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Unloaded incoming trucks and properly staged inventory for processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Added packed boxes to conveyor belts for movement to shipping stations.
Electrician Helper
Carlos Audio Video INC
01.2016 - 08.2018
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Helped complete system installations, digging trenches and breaking up concrete.
- Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.
- Transported equipment and workers between job sites using company vehicles.
- Gathered parts, supplies and tools in preparation for each workday or new job.
Laborer
Real Master Construction
02.2015 - 01.2016
- Organized materials, tools and equipment to supply team members.
- Loaded, unloaded and moved material to and from storage and production areas.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with speed and accuracy to consistently meet production standards.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Line Assembler
Raypak Inc.
10.2014 - 12.2014
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Completed durable assemblies and subassemblies with hand and power tools such as drills, etc.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Retail Sales Associate
Almacenes Vidri S.A. De C.V.
08.2011 - 06.2014
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Listened to clients and developed solutions to satisfy business and personal needs.
- Worked to build relationships with customers and built potential for additional sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Improved customer service and telecommunication skills to build lasting relationships.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Educated customers on promotions to enhance sales.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Accountancy - Accounting Technician
Instituto Nacional San Luis
San Salvador, El Salvador12.2010
Skills
- Order Picking Skills
- Order Execution
- Shipping and Receiving
- Pallet Jack Proficiency
- Correct Labeling
- Unloading Cargo
- Sorting
- Packaging
- Relationship-Building
- Shipping and packaging
- Problem-solving skills
- Client Service
- Relationship building
- Excellent people skills
- Merchandising understanding
Knowledge
- English (Advance)
- Microsoft Office
- Microsot Windows
- IOS and MacOS
Timeline
FC Associate
Amazon.com Services
06.2024 - Current
FC Associate
Amazon.com Services
06.2023 - 06.2024
Fulfillment Center Associate
Amazon.com Services
09.2022 - 11.2022
Customer Assistance Representative
Envoy Air Inc An American Airlines Company Group
06.2022 - 08.2022
Fleet Service Clerk
Envoy Air Inc An American Airlines Company Group
03.2022 - 06.2022
Fulfillment Associate
Amazon.com Services
09.2018 - 05.2022
Electrician Helper
Carlos Audio Video INC
01.2016 - 08.2018
Laborer
Real Master Construction
02.2015 - 01.2016
Line Assembler
Raypak Inc.
10.2014 - 12.2014
Retail Sales Associate
Almacenes Vidri S.A. De C.V.
08.2011 - 06.2014
Bachelor of Accountancy - Accounting Technician
Instituto Nacional San Luis