Erisa Caldwell
Charlotte,NC
Summary
Offering strong foundation in scientific principles and keen attention to detail, ready to learn and develop within laboratory technician setting. Known for strong focus on team collaboration and delivering reliable results under changing conditions. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Forklift Operator
XPO Logistics
10.2024 - Current
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Coordinated transportation logistics of regulated HAZMAT materials, adhering to strict guidelines set forth by regulatory agencies.
- Streamlined workflow by effectively communicating with team members regarding task assignments and priorities on shipments.
Junior High Football Coach
Bonnie Cone Leadership Academy
04.2024 - Current
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills, improving team performance.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Worked closely with students on specific academic struggles, closely reviewing materials and assignments to offer targeted help and personalized tutoring.
- Evaluated individual athlete progress regularly to adjust coaching strategies as needed for optimal growth and achievement results.
Technical Support CSA
Figure
02.2022 - Current
- Provided first-level technical support via phone, email, and chat, efficiently managing a ticketing queue using Zendesk.
- Identified network vulnerabilities and collaborated with analysts to strengthen security strategies.
- Reduced customer service response time by 15%, improving satisfaction through effective planning
and execution. - Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Materials Management
Atrium Health
03.2017 - 11.2021
- Managed procurement, storage, and distribution of medical supplies and pharmaceuticals, ensuring
seamless operations. - Served as a resource for clinical staff on proper usage and storage of medical supplies, contributing to improved safety and protocol adherence within the facility.
- Developed a streamlined master production schedule to optimize material availability.
- Enhanced accuracy in medical inventories with meticulous record-keeping and regular audits on expiry dates to ensure no expired supplies were stocked.
Benefits Advisor
Aon
09.2014 - 06.2017
- Analyzed and evaluated existing compensation and benefits programs and recommended improved packages tailored to the client's needs.
- Resolved benefit-related inquiries, achieving a 96% customer satisfaction rate.
- Assisted clients in selecting health insurance plans and retirement accounts aligned with financial
goals.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC12-2024
Skills
- Microscopy
- PCR
- Cell Culture Techniques
- Chromatography
- Laboratory Safety and Protocol including HAZMAT
- Data Management Software
- Medical Terminology
- Lab Technician
- Materials Management
Extracurriculars
Student Intern
Physicians Medical Forum April 2022 - May 2022
- Participated in workshops on medical school admissions, personal statements, and clinical
skills. - Attended mock primary care and surgical clinics for hands-on experience.
Shadowing
Atrium Health: Dr. Quantel Rolle. MD, General Surgery - 122Hrs (2019)
- Shadowed Dr. Quantel Rolle, MD, observing patient rounds and participating in weekly
conferences. - Gained insight into general surgery practices and the management of patient care.
Timeline
Forklift Operator
XPO Logistics
10.2024 - Current
Junior High Football Coach
Bonnie Cone Leadership Academy
04.2024 - Current
Technical Support CSA
Figure
02.2022 - Current
Materials Management
Atrium Health
03.2017 - 11.2021
Benefits Advisor
Aon
09.2014 - 06.2017
Bachelor of Science - Biology
University of North Carolina At Charlotte
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