Jarrett Bowie

• Recorded account information to open new customer accounts.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Communicated best practices among on-site and external personnel to align efforts and goals.

• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
• Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
• Identified customer desires and goals through needs-based sales tactics.
• Investigated and resolved account issues by offering applicable options to customers.
• Opened new accounts and made changes to existing accounts.
• Helped customers prepare documents required to complete transactions and process requests.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Entered customer interaction details to track requests, document problems and record solutions offered.s.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
• Assisted over 20 customers via phone each day
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Communicated with customers to understand needs and recommend appropriate solutions.
• Built strong rapport with clients by understanding needs and clearly explaining products.

Taught high school world history in Nablus, Palestine. Shaped comprehensive history curriculum for high school students (9th-11th grade) . Expanded students's knowledge and understanding of global history and cultures.

• Acted ethically and professionally when conversing with students and delivering lectures to be positive role model for kids of all backgrounds
• Students deepened memory and knowledge of key historical events, dates and locations
• Created lesson plans, course materials and homework assignments covering established course work and textbook information
• Delivered lessons on world history every day to 30-60 students from 9-11th grade
• Facilitated activities that developed students' physical, emotional and social growth
• Conducted small group and individual classroom activities with students based on differentiated learning needs

Responsibilities included updating and maintaining social media accounts, making promotional materials, event organization, community outreach, and volunteer mobilization .

• Monitored social media and online sources for industry trends
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Assisted Development and Fundraising coordinator with researching grants and grant writing tasks.
• Developed and created programs and monitored effectiveness against individual participant needs.
• Spoke with community organizations to boost outreach and highlight programs successes.