HENRY L. HANKINS JR
Jackson,MS
Summary
I am enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in Hospitality.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Food and Beverage Director
AC Hotel by Marriott
Ridgeland, MS
04.2024 - Current
- Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Researched current trends in the food and beverage industry to identify opportunities for growth.
- Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
- Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
- Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
- Managed relationships with vendors to secure competitive pricing on high-quality products.
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Monitored customer feedback through comment cards or online reviews and took corrective action as needed.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Coordinated catering services for corporate events or private parties according to client specifications.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Improved presentation and sales approaches to increase revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
FOOD & BEVERAGE SUPERVISOR
Sheraton Flowood The Refuge Hotel & Conference Center
Flowood, MS
05.2021 - Current
- Creating and Designing Food and Drink Menus
- Managing kitchen and bar staff
- Ensuring adherence to food and sanitation and safety guidelines
- Maintaining food and drink inventory
- Resolving customer complaints and concerns
FOOD AND BEVERAGE SUPERVISOR
Homewood Suites
Fondren, Jackson, MS
07.2020 - 01.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Planned operations to effectively cover all needs while controlling costs and maximizing service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Set schedules for staff by planning and designating shifts and hours
- Reviewed pricing and order food ingredients, kitchen appliances and supplies
- Purchased food and cultivated strong vendor relationships.
NIGHT AUDITOR/FRONT DESK AGENT
Hampton Inn Jackson/Flowood
Flowood, MS
02.2016 - 07.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Kept accounts in balance and ran daily reports to verify totals
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Organized, arranged, and re-stocked various stations on the daily buffet breakfast bar.
AUTOMATED LOGISTICAL SPECIALIST
United States Army
Fort Campbell, KY
11.1995 - 11.1999
- Handled day-to-day shipping and receiving overseeing more than 200 aircraft packages per day
- Monitored and reported on transportation costs and properly filed shipping documents
- Conducted research to address shipping errors and packaging mistakes
- Resolved problems, improved operations, and provided exceptional client support
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
01.2009
Associate of Applied Science - Hotel and Restaurant Management
HINDS COMMUNITY COLLEGE
01.2005
Skills
- Delivery
- Cleanliness
- Safe food handling
- Safety and Security Procedures
- Cash Handling
- Inventory management
- Scheduling
- Room assignments
- Decision-Making Abilities
- Word processing
- Balance
- Billings
- Customer satisfaction
- Client support
- Decision-Making
- Managing
- Packaging
- Performance reviews
- Personnel
- Phone system
- Pricing
- I am enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills Motivated to learn, grow, and excel in Hospitality
Certification
Certified MS-CPAS2 Exam- Hospitality & Tourism Management Technology/Hotel & Restaurant Management
Accomplishments
- 2016 MS Collegiate DECA Competition, 1st Place Hotel and Lodging Management
- 2015 MS Collegiate DECA Competition, 2nd Place Hotel and Lodging Management
- 1999 United States Army E-4 Specialist (Honorable Discharge)
Additional Information
ADDITIONAL INFORMATION
Roles And Responsibilities
- Creating and Designing Food and Drink Menus
- Managing kitchen and bar staff
- Ensuring adherence to food and sanitation and safety guidelines
- Maintaining food and drink inventory
- Resolving customer complaints and concerns
- Use clippers and shears to complete various types of fades, shaves and cuts
- Maintain regular patrons list of repeat customers while handling walk-in patrons daily
- Complete full and partial shaves with clippers and standard and straight razors
- Consistently receive positive performance reviews from patrons
- Build strong and lasting rapport with patrons through consistent delivery of requested services and exceptional results.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Planned operations to effectively cover all needs while controlling costs and maximizing service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Set schedules for staff by planning and designating shifts and hours
- Reviewed pricing and order food ingredients, kitchen appliances and supplies
- Purchased food and cultivated strong vendor relationships.
- Quality
- Rapport
- Receiving
- Research
- Safety
- Scheduling
- Shipping
- Staff supervision
- Phone
- Transportation
- Word processing
- Serv Safe
References
References available upon request
Timeline
Food and Beverage Director
AC Hotel by Marriott
04.2024 - Current
FOOD & BEVERAGE SUPERVISOR
Sheraton Flowood The Refuge Hotel & Conference Center
05.2021 - Current
FOOD AND BEVERAGE SUPERVISOR
Homewood Suites
07.2020 - 01.2021
NIGHT AUDITOR/FRONT DESK AGENT
Hampton Inn Jackson/Flowood
02.2016 - 07.2020
AUTOMATED LOGISTICAL SPECIALIST
United States Army
11.1995 - 11.1999
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Associate of Applied Science - Hotel and Restaurant Management
HINDS COMMUNITY COLLEGE
Similar Profiles
Reid CairmeReid Cairme
Operations Manager at AC Hotel by MarriottOperations Manager at AC Hotel by Marriott
Freda AtwaterFreda Atwater
Housekeeper at AC Hotel by MarriottHousekeeper at AC Hotel by Marriott
Engincan ÖzdoğanEngincan Özdoğan
Guest Relations Associate at AC Hotel by MarriottGuest Relations Associate at AC Hotel by Marriott
Zion HillZion Hill
Bartender/Hospitality Team Member at AC Hotel by MarriottBartender/Hospitality Team Member at AC Hotel by Marriott
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos