Henry L Madison Jr
Rowlett
Summary
Dynamic professional with extensive experience at State Farm Insurance Inc., excelling in claims processing and customer service. Proven ability to enhance team performance through training and support, while maintaining compliance and attention to detail. Recognized for strong decision-making and problem-solving skills, contributing to improved operational efficiency.
Overview
32
32
years of professional experience
Work History
Consolidated Claims Associate
State Farm Insurance Inc
03.2019 - 05.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Credit Union Specialist
State Farm Insurance Inc
02.2018 - 03.2019
- Developed and maintained courteous and effective working relationships with Credit union members.
- Strengthened communication skills through regular interactions with others.
Customer Interaction Review Specialist
State Farm Insurance Inc
02.2014 - 02.2018
- Monitored compliance with company policies and procedures during customer interactions, ensuring a consistent service standard across all touchpoints.
- Conducted thorough interaction reviews for improving customer service quality and performance.
- Evaluated employee performance through systematic analysis of customer interactions, identifying areas for growth and development.
Agency Sales Resources
State Farm Insurance Inc
09.2012 - 02.2014
- Worked in a team environment to handle high complexity calls, serving Agency.
- Built and maintained strong connections with agents while growing and managing their social media.
- Strengthened communication skills through regular interactions with others.
Auto Claims Processor -Property
State Farm Insurance Inc
06.1997 - 09.2012
- Managed a high volume of claims, ensuring accurate documentation and proper followup.
- Contributed ideas in team meetings to continuously improve department efficiency and the overall claims process.
- Organized and maintained claim files for easy access and review by both internal staff and external auditors.
- Mentored new team members on proper procedures for handling auto claims cases, contributing to their professional growth within the company.
- Conducted thorough investigations into auto partial thefts, gathering necessary evidence for fair settlements.
Services Technician
State Farm Insurance Inc
09.1993 - 06.1997
- Responsible for delivering the mail throughout the Operation Center.
Education
Associate of Arts - Computer Information Systems
Southern Technical College
Monroe, LA01-1992
Skills
- Claims processing
- Claims investigation
- Time management
- Decision-making
- Team collaboration
- Customer service
- Attention to detail
- Organizing and prioritizing work
- Problem-solving
- Teamwork
- Multitasking
- Reliability
- Verbal and written communication
Timeline
Consolidated Claims Associate
State Farm Insurance Inc
03.2019 - 05.2025
Credit Union Specialist
State Farm Insurance Inc
02.2018 - 03.2019
Customer Interaction Review Specialist
State Farm Insurance Inc
02.2014 - 02.2018
Agency Sales Resources
State Farm Insurance Inc
09.2012 - 02.2014
Auto Claims Processor -Property
State Farm Insurance Inc
06.1997 - 09.2012
Services Technician
State Farm Insurance Inc
09.1993 - 06.1997
Associate of Arts - Computer Information Systems
Southern Technical College
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