Henry (Sandy) Anderson
Arlington,TX
Summary
Proactive Director of Operations with extensive experience in overseeing multi-departmental daily operations, strategic planning, and resource utilization. Skilled in budget management, employee development, and fostering client relationships to drive growth and productivity. Known for optimizing processes, enhancing customer satisfaction, and leading teams to achieve organizational goals.
Overview
26
26
years of professional experience
Work History
Director of Operations
Whiterock Center of Hope
11.2021 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director of Stores
Mansfield Mission Center
12.2019 - 11.2021
- Coached or terminated unsuccessful employees with empathy and sensitivity.
- Streamlined inventory management processes for better stock control and reduced shrinkage.
- Increased sales performance by implementing strategic initiatives and store expansion plans.
- Motivated and maintained high expectations for team members to provide excellent customer experience.
General Manager IT
Loves Travel Stop
02.2015 - 12.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Kroger
03.2012 - 02.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager Trainer
Racetrac Petrolium
03.2009 - 03.2012
- Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Empowered staff to take ownership of their professional development through personalized goal-setting exercises and progress tracking methods.
- Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-potential individuals.
Project Trainer
Avion Systems
04.2006 - 03.2008
- Implemented industry best practices in all aspects of project management resulting in consistent delivery excellence.
- Mentored junior team members to enhance their problem-solving abilities, leadership skills, and technical expertise.
- Improved project outcomes by implementing effective coaching strategies and fostering a collaborative team environment.
- Championed process improvement initiatives that resulted in increased efficiency, cost savings, or improved quality across multiple projects.
Distribution Manager
Pepsico
03.1999 - 06.2006
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
Education
Bachelor of Arts - Communication Public Relations
University of NC At Wilmington
Wilmington, NC05-1987
Skills
- Operational Efficiency
- Strategic planning and execution
- Effective Goal Setting and results oriented
- Effective leadership and training skills
- Success in leading teams through change while completing company objectives
- Exceptional communicator
Timeline
Director of Operations
Whiterock Center of Hope
11.2021 - Current
Director of Stores
Mansfield Mission Center
12.2019 - 11.2021
General Manager IT
Loves Travel Stop
02.2015 - 12.2019
Manager
Kroger
03.2012 - 02.2015
Manager Trainer
Racetrac Petrolium
03.2009 - 03.2012
Project Trainer
Avion Systems
04.2006 - 03.2008
Distribution Manager
Pepsico
03.1999 - 06.2006
Bachelor of Arts - Communication Public Relations
University of NC At Wilmington
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