Hensy Rodriguez
The Bronx,NY
Summary
Organized and dedicated Biller and Coder/Administrative Assistant with over 10 years of experience, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
AW Medical
11.2016 - 11.2023
- Answered multi-line phone system, routing calls, delivering
- messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scan Document in to Patient's chart.
- Schedule appointments
- Initiate Prior Authorizations for Procedures and Medications.
- Verifying Insurance
- Entering referrals & collecting copays
- preparing daily charts
- Translating
Medical Biller and Coder
Academy Medical
11.2011 - 11.2016
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Tracked and monitored requests for medical records release.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Front Desk Receptionist
DR. Martin Miller DDS
11.2009 - 09.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Check Insurance elegibility.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Initiate Prior Auth for procedures.
Education
Medical Biller And Coder Certificate - Biller And Coder Certification
Saint John University
06.2017
CMA - Medical Assistant
Carrer Quest
06.2009
High School Diploma -
Washington Irving
06.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Team Player
- Attention to detail
- Organized
- Conflict resolution skill
- Professional phone etiquette
- Adaptability
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
AW Medical
11.2016 - 11.2023
Medical Biller and Coder
Academy Medical
11.2011 - 11.2016
Front Desk Receptionist
DR. Martin Miller DDS
11.2009 - 09.2011
Medical Biller And Coder Certificate - Biller And Coder Certification
Saint John University
CMA - Medical Assistant
Carrer Quest
High School Diploma -
Washington Irving
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