Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hera Ambrosio

Scottsdale,Arizona

Summary

Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Williams Sonoma Inc.
Scottsdale, Arizona
09.2024 - Current
  • Provided training to new employees on company policies and procedures.
  • Maintained a safe working environment by enforcing safety regulations.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Restaurant General Manager

Arizona Bespoke dba Zingara
Scottsdale, Arizona
11.2021 - 08.2024
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date records of employee performance reviews.
  • Maintained accurate inventories of food, supplies and equipment.
  • Recruited, trained, and supervised staff members.
  • Established cash control systems for register transactions.
  • Provided direction, guidance and motivation to team members.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Scheduled staff shifts and monitored labor costs.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Created weekly work schedules according to staffing needs.
  • Assisted in resolving any disputes between customers or employees.
  • Ensured compliance with health, safety and sanitation standards.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Developed marketing strategies to promote restaurant services.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Prepared and led food service training programs to teach staff various tasks.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.

Restaurant Manager

DFG food co. DBA Casa Mia
Scottsdale, Arizona
01.2011 - 03.2021
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Created new menu items based on customer feedback and industry trends.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved conflicts among employees in an effective manner.
  • Updated computer systems with new pricing and daily food specials.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Restaurant Server

DFG Food co. DBA Casa Mia
Scottsdale, Arizona
11.1999 - 01.2011
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Processed payments from customers using cash registers or POS systems.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Assisted other servers as needed during peak hours or special events.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Responded to customer inquiries about menu items or services offered by the restaurant.

Education

High School Diploma -

Saguaro High School
Scottsdale, AZ
05-2000

Skills

  • Employee training
  • Cash handling
  • Sales monitoring
  • Customer service
  • Staff scheduling
  • Recruitment strategies
  • Team leadership
  • Safety compliance
  • Performance evaluation
  • Problem solving
  • Visual merchandising
  • Relationship building and management
  • Sales strategies
  • Staff management
  • POS systems operations
  • New hire training
  • Store opening and closing

Languages

Spanish
Full Professional
Italian
Full Professional

Timeline

Assistant Store Manager

Williams Sonoma Inc.
09.2024 - Current

Restaurant General Manager

Arizona Bespoke dba Zingara
11.2021 - 08.2024

Restaurant Manager

DFG food co. DBA Casa Mia
01.2011 - 03.2021

Restaurant Server

DFG Food co. DBA Casa Mia
11.1999 - 01.2011

High School Diploma -

Saguaro High School

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