Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hera Kaplan

Cibolo,TX

Summary

Dynamic professional dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Multilingual, hardworking, and ready to join my next team.

Overview

15
15
years of professional experience

Work History

Café Team Member

Boba and Acai
03.2025 - 06.2025
  • Delivered exceptional customer service in a fast-paced environment, ensuring customers received accurate and timely orders.
  • Operated POS system efficiently to process transactions, handle cash and digital payments, and manage customer orders.
  • Handled customer concerns professionally, ensuring satisfaction and building repeat business.

Quality Control and Production Worker

ATS
05.2018 - 09.2022
  • Conducted detailed inspections of products and processes to ensure compliance with quality standards and regulations
  • Developed and implemented an effective auditing system that identified and addressed quality issues before they became a problem
  • Recorded and maintained quality control documentation, including inspection reports, deviation logs, and corrective action plans.

Quality Control Worker/Production

Sungwon Medical Company
04.2015 - 04.2018
  • Conducted in-process and final product inspections on medical devices and components to ensure compliance with internal specifications and regulatory standards.
  • Identified nonconforming products and initiated quality holds, collaborating with cross-functional teams to support root cause analysis and corrective actions.
  • Collaborated with engineering and production teams to recommend process improvements that enhanced product quality and reduced defect rates.

Teacher

Brain Korea Kindergarten
01.2010 - 02.2015
  • Designed and delivered engaging, age-appropriate lessons across core subjects (e.g., Math, Reading, Science, Social Studies).
  • Differentiated instruction to meet the diverse learning needs of students, including English Language Learners.
  • Created a positive and inclusive classroom environment that fostered academic curiosity, respectful behavior, and social-emotional growth.
  • Assessed student progress through formative and summative evaluations, using data to adjust instruction and support individual achievement.

Education

Elementary Education

University of Saint Agustin
Iloilo City, Philippines
03-2003

Skills

  • Customer service
  • Communication skills
  • Ability to work in a team
  • Organizational skills

Timeline

Café Team Member

Boba and Acai
03.2025 - 06.2025

Quality Control and Production Worker

ATS
05.2018 - 09.2022

Quality Control Worker/Production

Sungwon Medical Company
04.2015 - 04.2018

Teacher

Brain Korea Kindergarten
01.2010 - 02.2015

Elementary Education

University of Saint Agustin

Similar Profiles

CREATE PROFILE