Summary
Overview
Work History
Education
Skills
Contact
Personal Information
Languages
Timeline
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Hera Molla

Hera Molla

Silver Spring,MD

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Host /Front of House Specialist/Restaurant Server

Dirty Habit. A Kimpton Restaurant
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Delivered exceptional guest service, adhering to fine dining standards
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Front of House Specialist/ Server

Tiramisu café and Bakery
08.2022 - 12.2023
  • Maintained organized workstations during service, demonstrating efficiency and attention to detail.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Exhibited anticipatory service, catering to guest needs proactively.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Lucy Ethiopian Restaurant
08.2022 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelors Degree - Business Management

Alpha University College
Addis Ababa, Ethiopia

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Cleanliness standards

Contact

302 Mansfield Rd, Silver Spring, Maryland, 20910, United States

Personal Information

Gender: Female

Languages

English
Full Professional
Amharic
Native or Bilingual

Timeline

Host /Front of House Specialist/Restaurant Server

Dirty Habit. A Kimpton Restaurant
01.2024 - Current

Front of House Specialist/ Server

Tiramisu café and Bakery
08.2022 - 12.2023

Server

Lucy Ethiopian Restaurant
08.2022 - 12.2023

Bachelors Degree - Business Management

Alpha University College

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Hera Molla