Summary
Overview
Work History
Education
Skills
Timeline
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Herach Kirokian

Summary

Seeking an opportunity to apply years of experience in business operations and entrepreneurship and to utilize my skills in managing sales force, installers, vendors and sourcing new business opportunities.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
24
years of professional experience

Work History

Store Manager

A1 Carpet & Flooring
12.2019 - Current
  • Developed promotional strategies to drive business success and maintain budgetary guidelines.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delivered excellent customer service by greeting and assisting each customer during their home improvement project.
  • Guiding clients on the purchase of their new flooring based on their needs.
  • Measuring and estimating the clients project.
  • Supported management and staff in exceeding customer service and quality standards.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained a daily record of all transactions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

Chief Operating Officer

Advantage Carpet
12.2005 - 08.2019
  • Increased operating margins by negotiating better deals and terms with vendors.
  • Increased sales by introducing new avenues of advertising, especially on social media.
  • Instilled budgetary discipline and strict cost control.
  • Revitalized business plans and realigned company objectives to increase overall profits without compromising quality and customer service.
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Developed operational policies and procedures, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
  • Monitored outcome measures, program outcomes, and performance improvement.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Managed projects scheduled to ensure total customer satisfaction.
  • Formalized operational systems and procedures by developing and introducing a customer experience checklist, detailed job descriptions focusing on keeping the client informed.
  • Monitored supplier operations to assure product quality and timely delivery to contract specifications.
  • Designed sales and service strategies to improve customer retention and loyalty.
  • Collaborated and engaged with staff to maximize customer satisfaction.

Loan officer

World Financial Funding
09.2004 - 11.2005
  • Provided expert financial advice on mortgage for home loans.
  • Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Delivered prompt, accurate and excellent customer service.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Achieved proper compliance and accurate executive level reporting.
  • Supervised preparation of documents, financial models, and presentations.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Store Manager

Floor Base
07.2001 - 09.2004
  • Developed promotional strategies to drive business success and maintain budgetary guidelines.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delivered excellent customer service by greeting and assisting each customer during their home improvement project.
  • Contributed to merchandising ideas at team sales meetings.
  • Supported management in exceeding customer service and quality standards.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained daily record of all transactions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Decreased costs by negotiating with vendors and suppliers for better prices.

Education

GED -

Lico Iberoamericano
Mexico City

Skills

  • Trilingual - English, Spanish and Armenian
  • Excellent customer service
  • Excellent time management and multitasking skills
  • Job estimation, contracting and billing
  • Critical thinker and quick learner
  • Inventory Management
  • Project management
  • Skilled and adapt negotiator
  • Vendor relationships
  • MS Office proficient and Quickbooks
  • Store displays
  • Retail merchandise quality standards

Timeline

Store Manager

A1 Carpet & Flooring
12.2019 - Current

Chief Operating Officer

Advantage Carpet
12.2005 - 08.2019

Loan officer

World Financial Funding
09.2004 - 11.2005

Store Manager

Floor Base
07.2001 - 09.2004

GED -

Lico Iberoamericano

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Herach Kirokian