Herani Yifru
Dallas
Summary
Experienced with guest service and operational efficiency in food and beverage settings. Utilizes effective communication and problem-solving skills to ensure smooth service. Track record of maintaining high standards in cleanliness and teamwork.
Knowledgeable Medical Scribe successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Food & Beverage Associate
Hillstone Restaurant Group
03.2019 - Current
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
Co-Founder & Operations Assistant
Waliya Kitchen & Café – Family-Owned Business
04.2022 - 07.2023
- Helped launch and grow a family-owned café by assisting in all aspects of daily operations and long-term planning
- Grew the customer base through targeted outreach and networking events, increasing brand visibility and foot traffic
- Streamlined operational processes to improve efficiency, reduce costs, and support consistent service delivery
- Established foundational business procedures including scheduling, vendor management, and inventory tracking
- Developed marketing materials and led campaigns across social media and local platforms to boost engagement
- Provided customer service support and front-of-house leadership during peak business hours
Care Support Representative
Envolve People Care
01.2018 - 07.2018
- Delivered advanced customer service by managing patient inquiries related to health benefits and chronic care management
- Processed referrals and authorizations while triaging members to determine eligibility for health coaching and support programs
- Coordinated with multiple insurance providers to track emergency room visits and ensured timely follow-up with patients
- Reached out to patients with chronic illnesses such as COPD, diabetes, hypertension, and asthma to support disease management and improve treatment adherence
- Maintained detailed documentation of patient interactions, ensuring HIPAA compliance and alignment with care protocols
- Collaborated with clinical teams to connect patients with appropriate resources and promote preventive care
- Trained and mentored new support representatives, maintaining high service standards across the team
- Built rapport with a diverse patient population, enhancing engagement and patient satisfaction
Coach
Skyhawk’s Sport Academy
07.2016 - 09.2017
- Instructed children to promote the development of positive character traits and life values through sports.
- Taught the fundamentals of soccer, basketball, t-ball and volleyball as well as educational games to help early adolescents establish strong teamwork, cooperation, hard work and leadership qualities.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Prepared athletes for special competitions and tournaments.
Technical Support Associate
Telvista
09.2016 - 12.2016
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
Medical Receptionist/Assistant Internship
Bob Mann Medical Clinic
09.2014 - 05.2016
- Triaged patients and assisted physicians with clinical duties, including vital signs, lab prep, and exam room support
- Coordinated patient scheduling, check-in/check-out procedures, and handled payments for billing purposes
- Provided compassionate front-desk service, fostering a welcoming and supportive environment for patients and families
- Enhanced patient satisfaction by managing inquiries and front-office operations efficiently
- Accurately documented examinations, treatment plans, and lab results in patient charts
- Expedited treatment workflows by collaborating with nurses, techs, and other staff to meet patient needs swiftly
Office Assistant
Apartment and Resident Life at University of Texas at Dallas
02.2014 - 05.2016
- Received and screened a high volume of internal and external communications, including emailing and mail.
- Responded to telephone and in-person requests for information.
- Managed the cash-in and out for various organizations.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Science - Biology
University of Texas Arlington
Arlington, TX Skills
Data Entry
Analysis
Reporting
Project Management
Telephone Reception
Clinical Research
Customer Service
Microsoft Excel
Social Media Marketing
Bio-Chemistry
Micro Biology
undefinedTimeline
Co-Founder & Operations Assistant
Waliya Kitchen & Café – Family-Owned Business
04.2022 - 07.2023
Food & Beverage Associate
Hillstone Restaurant Group
03.2019 - Current
Care Support Representative
Envolve People Care
01.2018 - 07.2018
Technical Support Associate
Telvista
09.2016 - 12.2016
Coach
Skyhawk’s Sport Academy
07.2016 - 09.2017
Medical Receptionist/Assistant Internship
Bob Mann Medical Clinic
09.2014 - 05.2016
Office Assistant
Apartment and Resident Life at University of Texas at Dallas
02.2014 - 05.2016
Bachelor of Science - Biology
University of Texas Arlington
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