Herb Deon Shaw
McKinney,TX
Summary
Self-motivated and energetic Car Salesman and Customers Service Representative with strong sales as well as customer service skills/background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Texas Best Real Estate.NET
02.2010 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
Auto Sales Representative
Bankston Automotive Of Dallas
11.2007 - 01.2010
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Streamlined the sales process for increased efficiency and better time management.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
- Negotiated prices and financing options with clients to close deals successfully.
- Collaborated with finance team to ensure smooth transactions for all parties involved.
- Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
- Participated in regular sales training sessions, consistently improving skills and knowledge base.
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
- Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
- Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
- Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
- Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Associate of Arts - Business Administration And Management
Collin County Community College District
Plano, TXPlano West Senior High School
Plano, TX06.1999
Skills
- Paperwork Processing
- Complaint Resolution
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Report Generation
- Consultative Sales
- Lead Generation
- Product Sales
- Active Listening
- Reading Comprehension
- Problem Resolution
- Prioritization
- Customer Relations
- Strategic Sales Knowledge
- Microsoft Outlook
- Order Fulfillment
- Conflict Resolution
- Product and Service Solutions
- Problem-Solving Abilities
- Customer Service
- Sales Closing
- Warranty Service
- Delivery Scheduling
- Warehousing Functions
- Shipping Procedures Understanding
- Order Processing
Timeline
Customer Service Representative
Texas Best Real Estate.NET
02.2010 - Current
Auto Sales Representative
Bankston Automotive Of Dallas
11.2007 - 01.2010
Associate of Arts - Business Administration And Management
Collin County Community College District
Plano West Senior High School
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