HERBERT BAYLOR
Temple Hills,MD
Summary
Results-driven case management professional with a proven track record in optimizing client care processes. Skilled in assessing client needs, developing personalized plans, and connecting individuals with appropriate resources. Strong emphasis on team collaboration, adaptable to changing needs, and proficient in communication, problem-solving, and time management. Reliable and goal-oriented, consistently ensuring high standards of service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager Specialist
DC Department of Corrections
Washington DC
12.2022 - 05.2025
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
Program Manager
Bradley & Associates
Washington, IA
04.2022 - 12.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Rapid Rehousing Case Manager Supervisor
CORE DC
Washington DC
09.2021 - 03.2022
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Championed a strengths-based approach to case management, empowering clients to build upon their existing skills and abilities while addressing challenges headon.
Housing Specialist
Coalition for the Homeless
Washington DC
08.2008 - 09.2021
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Assisted applicants in filling out housing applications and verifying assets.
Education
Master of Science - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2026
Skills
- Client advocacy
- Ethical practice
- Cultural history
- Case assessment
- Critical thinking
- Organization and multitasking
- Positive attitude
- Time management
- Multitasking and organization
Certification
- Family and Marriage Certificate - March 2025
Timeline
Case Manager Specialist
DC Department of Corrections
12.2022 - 05.2025
Program Manager
Bradley & Associates
04.2022 - 12.2022
Rapid Rehousing Case Manager Supervisor
CORE DC
09.2021 - 03.2022
Housing Specialist
Coalition for the Homeless
08.2008 - 09.2021
Master of Science - Clinical Mental Health Counseling
Liberty University