Summary
Overview
Work History
Education
Skills
Timeline
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Herbert Brown

Ocala

Summary

Versatile and results-driven professional with a track record of excellence in customer service and critical thinking, honed at Uhaul Moving And Storage. Excelled in high-stress situations, enhancing customer loyalty and resolving complex issues efficiently. Proficient in Microsoft Excel and skilled in fostering positive client relationships, significantly contributing to business success.

Knowledgeable with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.

Professional labor management specialist with extensive experience in leading and coordinating teams. Known for improving workflow processes and ensuring adherence to safety standards. Focused on team collaboration and driving results with reliability and adaptability. Proficient in equipment operation and on-site problem-solving.

Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
09.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Manager/laborer

Ocala Contractor and Supply
01.2020 - 05.2024
  • Solved complex problems quickly, adapting strategies as needed to maintain project timelines and budgets.
  • Monitored progress of projects regularly, providing updates to stakeholders when appropriate or necessary.
  • Mitigated risks associated with tight deadlines by implementing effective contingency plans.
  • Streamlined events with effective communication between team members and supervisors.
  • Coordinated equipment maintenance, ensuring optimal performance and minimizing downtime on job sites.
  • Provided training and mentorship to new laborers, fostering a positive learning environment for skill development.
  • Drove employee motivation by recognizing individual contributions and rewarding exceptional performance.

Warehouse Worker

Custom Windows
02.2017 - 11.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Steamtable Operator

Sam St. John Seafood
01.2012 - 01.2017
  • Engaged with guests to gather feedback and improve menu offerings.
  • Managed kitchen inventory for optimal stock levels and reduced waste.
  • Prepared diverse menu items by following standardized recipes and presentation guidelines.
  • Monitored food safety standards to uphold health regulations.
  • Cooked meals to meet customer dietary preferences and special requests.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Education

GED -

Vanguard High School
Ocala, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Microsoft Excel (proficient}
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Appointment scheduling
  • Order processing

Timeline

Customer Service Representative

Uhaul Moving And Storage
09.2023 - 01.2025

Manager/laborer

Ocala Contractor and Supply
01.2020 - 05.2024

Warehouse Worker

Custom Windows
02.2017 - 11.2019

Steamtable Operator

Sam St. John Seafood
01.2012 - 01.2017

GED -

Vanguard High School
Herbert Brown