Herbert Curtis
Decatur,TX
Summary
Talented and high-energy proven Senior Aerospace Leader with over 30 plus years of experience who consistently meets critical business needs with organized, transparent and skilled approach. Knowledgeable about aircraft maintenance operations, aviation industry best practices and customer needs. Effectively coordinates teams, resources and paperwork to quickly accomplish challenging goals.
Overview
18
18
years of professional experience
Work History
VP of Operations
International Aerospace Coatings
02.2021 - Current
- Oversee MRO Paint East Coast Operations with 250 employees and P & L's responsibility up to $35 million for three locations throughout the United States.
- Monitor and control department budget, grow revenue, and contain expenses. Review monthly profit and loss statements to identify areas in need of improvement.
- Increase revenue and reduce risk by enforcing company policies and improving operations.
- Oversee managers, supervisors, and employees by verifying and motivating exceptional performance.
- Support managing of internal training program on operations procedures, contract compliance, and safety programs.
- Lead cross- functional projects, and identified, and solved complex and ambiguous problems in all areas of business.
- Directed market expansions to propel business forward, meet changing customer needs.
- Resolve problems, provide open communication, and recommend discipline and terminations.
- Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Support human resources initiatives by connecting with employees and proactively solving problems.
- Coordinate and supervise activities of team members to consistently meet customers' needs.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Consultant
Independent Consultant
01.2020 - 02.2021
- Collected business data, studied market conditions, assessed threats posed by competitors, and created strategic roadmap to meet all targets
- Cultivated trust and built support with decision-makers by networking and developing relationships
- Consulted with Recording Artist to provide guidance on best practices and business operations
- Resolved or escalated business problems to keep operations moving smoothly
- Deciphered performance trends, looking at weekly and monthly organizational KPIs to management
- Reviewed accounts daily to determine the areas in need of improvement and strategies for correcting faults.
Director of Operations
Aviation Technical Services (Rehire)
08.2018 - 12.2019
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Oversaw aircraft maintenance operations worth $20 million in gross annual income
- Developed business opportunities by building excellent relationships with current clients, networking in industry, and cultivating strong partnerships
- Oversaw managers, supervisors, and employees by verifying and motivating exceptional performance
- Planned and budgeted for operations for on-going projects and overhead and business development activities
- Spearheaded quality improvement programs at all levels, helping organization modernize and optimize with strategic approach
- Minimized risk by verifying work compliance with safety and environmental regulations
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Held team members responsible for reaching company objectives and processes
- Resolved problems, provided open communication, and recommended discipline and terminations
- Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed.
VP of Operations
International Aerospace Coatings
12.2015 - 08.2018
- Oversaw MRO Paint East Coast Operations with 250 employees and P&L's responsibility up to $25 million for three locations throughout the United States
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Built successful business buy using successful business practices, growing business 50% within two years
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Oversaw managers, supervisors, and employees by verifying and motivating exceptional performance
- Created an internal training program on operations procedures, contract compliance, and safety programs
- Spearheaded quality improvement programs at all levels, helping organization modernize and optimize with strategic approach
- Led cross-functional projects, and identified, and solved complex and ambiguous problems in all areas of business
- Resolved problems, provided open communication, and recommended discipline and terminations
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Coordinated and supervised activities of team members to consistently meet customers' needs
- Held team members responsible for reaching company objectives and processes.
Director of Operations
Aviation Technical Services
02.2014 - 07.2015
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Oversaw managers, supervisors, and employees by verifying and motivating exceptional performance
- Maintained an onsite presence to ensure operations departments and teams met all company operational standards
- Created an internal training program on operations procedures, contract compliance, and safety programs
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations
- Managed daily operations of maintenance establishment and monitored activities to verify compliance with SOPs and safety regulations
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Senior Quality Manager
Aviation Technical Services
11.2013 - 02.2014
- Responsible for coordinating and successfully obtaining 145 Repair Station Certificate for company's new location within a 6-month period
- Worked in concert with continuous improvement team to optimize quality procedures and implement permanent corrective actions
- Trained quality team members in inspection, testing, and validating procedures
- Kept documentation current with industry and government oversight regulations
- Created effective quality control plan to manage environmental compliance, monitor performance, and produce timely reports
- Reviewed SOPs, protocols, and other documents to verify conformance with quality standards
- Tracked quality control procedures, defects and quality control data to stay on top of trends in the group's production activities
- Reported on product nonconformance, daily production quality and quality trends to help the production managers effectively adjust manufacturing activities
- Directly addressed serious product defects by stopping the line and implementing corrective actions
- Reduced product defects and the number of rejected items by working with the production team on long-term solutions
- Evaluated the quality of daily production by collecting and analyzing routine samples.
General Manager
DOM. Program Mgr. Aeroframe Services
09.2005 - 08.2013
- Oversaw all facets of MRO of a 500K sq ft
- Facility with 350 employees generating $32 million in annual revenue
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Supported back office procedures, including hiring and employment processes.
Skills
- Efficiency Improvements
- Multi-Project Coordination
- Airframe & Powerplant
- Safety Advocate
- Performance tracking
- Process improvement
- Problem-solving
- Collaboration
- Relationship building
- Verbal communication
- Workforce Planning
- Operations Oversight
Education Training
- University of Maryland - College Park, Maryland, Completed general studies, Business
- Airframe and Powerplant Certified
- Gen. Fam. Certifications - Boeing 80 hrs.- B 737, B 757, B 767, Air Bus 80 hrs.- A 310, A 300, A 320, A 330.
- Training- Customers Required training, Lean Management, Human Factors, Management Leadership Courses
Earlier Career Military
- Northrop Grumman-A&P Technician
- EADS North America-A&P Technician, Supervisor, Project Manager
- Boeing Aircraft Company - A&P Technician, Supervisor, Production Manager
- United States Navy - Aviation Structural Mechanic Hydraulics
Timeline
VP of Operations
International Aerospace Coatings
02.2021 - Current
Consultant
Independent Consultant
01.2020 - 02.2021
Director of Operations
Aviation Technical Services (Rehire)
08.2018 - 12.2019
VP of Operations
International Aerospace Coatings
12.2015 - 08.2018
Director of Operations
Aviation Technical Services
02.2014 - 07.2015
Senior Quality Manager
Aviation Technical Services
11.2013 - 02.2014
General Manager
DOM. Program Mgr. Aeroframe Services
09.2005 - 08.2013
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