Summary
Overview
Work History
Education
Certification
Timeline
Generic

Herbert Humphrey Jr

Austin,TX

Summary

Affable Solutions Consultant with nine years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Operations Manager

CDW
Remote, TX
09.2021 - Current
  • Maintained communications with Google, our partners and within CDW.
  • Increased renewal numbers through launching automated campaign in CDW CRM to better communicate upcoming service renewal.
  • Manage the day to day operations and act as a critical bridge between sales and finance inside
    Google and with CDW..
  • Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Work across the business, to ensure smooth sale and delivery of services, including documenting and optimizing existing processes using Gsuite tools.

Territory Sales Executive

Uber Technologies Inc.
Remote - Contract, USA
03.2021 - 09.2021
  • Conducts analytical research to monitor market conditions and industry competitors within Alabama and Northern Florida territory.
  • Responsible for coordinating software implementation including onboarding, hardware delivery, and system administrative setup.
  • Executes new territory strategy in order to reduce market gap between industry competitors.
  • Worked with franchise restaurant group Executives to negotiate multi-locations exclusive agreements with Uber Eats.
  • Analyzed business potential to develop sales opportunities and call plans.
  • Collaborate with multiple teams to develop product roadmap features, new solutions, and solution adoption.
  • Conducts product demos to showcase product features and value to key C-level executives.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Reduce competitor gap by 40% through closed-won opportunities of new business acquisition.

Senior Account Manager

MINDBODY Inc.,
Atlanta, GA
01.2019 - 03.2020
  • Executed user adoption project strategy of new tier business management software and service to existing customer.
  • Developed account strategies for 75 active enterprise accounts, yielding growth of contract sales and renewals as well as consumer retention by over 50% within a sales quarter.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Assisted in escalations, mitigate risk and ensure implementation success at all times.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Updated account plans based on changing markets, customer conditions and competitor activity.

Channel Sales Manager

NCR Global Headquarters
Atlanta, GA
12.2017 - 01.2019
  • Increased new business acquisition metrics by 20% within 6-months.
  • Hired and trained new channel partner on software features and assisted with sales methodology training during new hire ramp up period.
  • Developed and executed success plans to help achieve customer target goals and objectives.
  • Assisted with the implementation and onboarding of pilot program and ensuring adoption of hardware, technology/platform tools, resources, and building understanding of data and reporting to guide them to success.
  • Used CRM sales report and dashboards to list important key performance metrics.
  • Provided management for external personnel, contractors and vendors.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Solution Consultant

Birch Communication
Atlanta, GA
03.2015 - 12.2017
  • Manage contract negotiations aimed at establishing a foundation of strong working relationship with merchants, including sustainable economics for both parties
  • Produced status reports for customers and senior management.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of Birch Cloud products.
  • Performed detailed research of customer business structures to accurately tailor telecommunication to unique needs.
  • Communicated with marketing and sales leadership to integrate customer feedback into future promotional efforts.

Education

Bachelor of Arts - Communications

Howard University
Washington, DC
05.2013

Certification

  • Google: Foundations of Project Management Certification 2021

Timeline

Sales Operations Manager

CDW
09.2021 - Current

Territory Sales Executive

Uber Technologies Inc.
03.2021 - 09.2021

Senior Account Manager

MINDBODY Inc.,
01.2019 - 03.2020

Channel Sales Manager

NCR Global Headquarters
12.2017 - 01.2019

Solution Consultant

Birch Communication
03.2015 - 12.2017

Bachelor of Arts - Communications

Howard University
Herbert Humphrey Jr