Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Work Preference
Timeline
Generic
Open To Work

Herbert MATSUMOTO

Seguin,USA

Summary

Dynamic and results-driven professional recognized for exceptional resourcefulness, motivational leadership, and strategic business planning. Proven expertise in optical retail management and enhancing customer service experiences, leveraging strong team leadership and relationship-building skills to drive positive outcomes. Committed to operational efficiency through innovative staff development initiatives and effective management practices. Open to relocation and authorized to work in the U.S. for any employer, ready to contribute to organizational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Optical Manager

Sam's Club
03.2023 - Current
  • Schedule and payroll
  • Hiring and interview process
  • Create Sales Plans and create Associate goals quarterly
  • Manage P&L Margins
  • Control patient traffic in the office
  • Insurance verification for vision benefits and materials
  • Patient engagement
  • Training and Coach & Counsels with Associates
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
  • Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.

Practice Manager

AEG
03.2022 - 12.2022
  • Schedule and payroll
  • Hiring and interview process
  • Training and assessments of staff
  • Maintain sales plan and create goals with associates
  • Manage P & L margins
  • Supervise associates and control traffic flow
  • Insurance verification & scheduling for patients.
  • Billing for vision & medical visits.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.

General Manager

Visionworks
02.2020 - 12.2021
  • Manage a staff of 8 associates at the store level.
  • Schedule and payroll
  • Hiring and interview process
  • Training and assessments of staff
  • Maintain sales plan and create goals with associates
  • Manage P & L margins
  • Supervise associates and control traffic flow
  • Maintain consistent Coved 19 compliance and cleaning standards to keep patients and associates safe
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Food Director

Aramark
06.2017 - 12.2021
  • Manage a staff of 17 employees for the Café & Patient Trayline
  • Input Food ordering & Inventory for the Café & Trayline
  • Create Menus for Café for Fusion & Daily Specials
  • Make Rounds to meet Patients for Surveys
  • Maintain Aramark Logs for Kitchen & Hospital
  • Create Requisitions for open positions.
  • Interview & hiring process for potential employees
  • Scheduling for employees and process payroll
  • Managed P & L margins
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained staff on proper food handling techniques, leading to improved hygiene ratings from state inspectors.
  • Developed waste reduction program, engaging staff in sustainable practices and reducing operational costs.

Project Business Analyst

IBC Bank
01.2017 - 05.2017
  • Assigned to projects with Project Manager to assist in closing & documentation
  • Gather information & Research certain issues that arise in projects to find solutions
  • Set up meetings with external vendors to gather information on systems and Procedures
  • Outline and write new procedures with research to support the need in changing existing procedure.
  • Utilized data-driven insights to inform decision-making processes, optimizing project outcomes.
  • Evaluated vendor proposals, securing high-quality products and services at competitive prices.
  • Supported company-wide strategic initiatives with accurate forecasting based on trend analysis and market research.

TRUST BUSINESS ANALYST

KFORCE
02.2013 - 10.2016
  • Executed trust-product management and managed the oversight team
  • Responsible for money management, credit card advisory, pending bills or receipts, Fee processing and balancing. and REG 9 reviews.
  • Executed all investment objective changes, closing notifications, stop payments and transaction reversals.
  • Set up class action request and reports.
  • Responsible for official checks processing and eftps.
  • Processed morning & afternoon sweeps, overdraft tracking report, and mutual funds.
  • Process morning and afternoon mutual funds & USAA mutual funds.
  • Utilized FIS, Phase 3, Trust desk, Sics, and Invest edge.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.

SALESMAN

ANCIRA VOLKSWAGON
03.2012 - 03.2013
  • Ensured customer service through meet and greet by inquiries and general appointment setting.
  • Responsible for sale deadlines that had to be met by a certain ratio and quota.
  • Executed all car deliveries and product presentations.
  • Upsold additional product or services for car needs.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

OWNER/COOK

CHELLEMOTO'S RESTAURANT & CATERING
07.2011 - 12.2012
  • Responsible for kitchen, inventory/waste control & ordering, ensured proper temperature control on all refrigerators, freezer & food, and became serve safe manager certified.
  • Executed payables and receivables for payroll and general accounting.
  • Planned and researched menus in order to maintain a good variety.
  • Ordered all food supplies and communicated with food vendors.
  • Maintained a positive customer environment and resolved all customer issues.
  • Responsible for human resource delegation and administration.
  • Maintained food cost and quality standards ensuring maxim profit attainment.
  • Owned and operated the hiring and training with a partner.
  • Events catered: Fiesta, Weddings, Birthdays, Graduations & Company Events.
  • Responsible for catering contracts affiliated with accounting, menu set up, cost adjustments, kitchen, inventory/waste control, and operations management with equipment
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

SALESMAN

SOUTHWEST AIRLINES
12.2011 - 02.2012
  • Ensured to provide customer service as a support agent, with reconciliation when necessary of questions or concerns.
  • Responsible for booking flights, incoming calls or outgoing, fare research, and quotes.
  • Accomplished team building skills to ensure safety concerns were met for the best interest of the industry.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.

BRANCH MANAGER/SECTION MANAGER/SENIOR ANALYST

WORLD SAVINGS/WACHOVIA /WELL FARGO
02.2001 - 07.2011
  • Responsible for overseeing 20 employees, operations, customer service, loans, and investment options for customers.
  • Supervised the call center floor and employees.
  • Responsible for scheduling through blue pumpkin, hiring and interview process, writing yearly reviews and performance improvement evaluations, policy & procedure improvements, along with forecasting for the call center.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Education

High School Diploma -

Merced High School
Merced, CA
06-1988

No Degree - Business Management

Merced College
Merced, CA
05-1992

Skills

  • Audits (10 years)
  • Customer service (10 years)
  • Banking (10 years)
  • RETAIL SALES (10 years)
  • Management (10 years)
  • Call Center Management (5 years)
  • Business Analysis
  • Profit & Loss
  • Operations Management
  • Culinary Experience
  • Menu Planning
  • Restaurant Management
  • Management
  • Leadership
  • Team management
  • Project management
  • Customer service
  • Presentation skills
  • Profit & loss
  • Sales
  • Business analysis
  • Accounting
  • Forecasting
  • Cash handling
  • Banking
  • Interviewing
  • Retail sales
  • Payroll
  • Cooking
  • Operations management
  • Optical sales
  • Optical dispensing
  • Frame adjustments
  • Appointment scheduling
  • Insurance processing
  • Prescription data entry
  • Prescription specifications
  • Teamwork
  • Problem-solving
  • Time management

Accomplishments

  • Achieved over 100% in sales for year through effectively helping with training associates how to sell effectively
  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

ServSafe

Additional Information

  • Skills Summary
  • Project Management
  • Report Preparation
  • Bank Audits
  • Loan Officer
  • Trustdesk, Sicics, Investedge & FIS
  • Computer Banking Software
  • Customer Service
  • Branch Management
  • Conversions
  • Production Training
  • Catering Business
  • Restaurant Management

Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Optical Manager

Sam's Club
03.2023 - Current

Practice Manager

AEG
03.2022 - 12.2022

General Manager

Visionworks
02.2020 - 12.2021

Food Director

Aramark
06.2017 - 12.2021

Project Business Analyst

IBC Bank
01.2017 - 05.2017

TRUST BUSINESS ANALYST

KFORCE
02.2013 - 10.2016

SALESMAN

ANCIRA VOLKSWAGON
03.2012 - 03.2013

SALESMAN

SOUTHWEST AIRLINES
12.2011 - 02.2012

OWNER/COOK

CHELLEMOTO'S RESTAURANT & CATERING
07.2011 - 12.2012

BRANCH MANAGER/SECTION MANAGER/SENIOR ANALYST

WORLD SAVINGS/WACHOVIA /WELL FARGO
02.2001 - 07.2011

High School Diploma -

Merced High School

No Degree - Business Management

Merced College

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