Herbert Ned III
Arlington
Summary
Experienced customer service professional with a solid background in providing phone support and interacting with clients. Recognized for reliability and quick adaptability in fast-paced, ever-changing environments, consistently ensuring customer satisfaction. Highly regarded for effective communication skills and a collaborative approach that has proven instrumental in achieving team goals.
Overview
5
5
years of professional experience
Work History
Usher/Ticket Taker/Lead Guest Service Representative
Live Nation
01.2024 - 05.2025
- Greeted customers with smile and provided friendly, knowledgeable service
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats
- Directed ticket holders to seats and facility locations
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction
- Worked with other staff members to facilitate smooth flow of operations
- Maintained high level of professionalism and discretion when dealing with guests
- Created welcoming and comfortable environment for guests
- Handled customer complaints to satisfy and retain guests
- Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within the department
- Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods
- Sold admission, processed payments, and issued tickets
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs
Customer Service Delivery Driver
Kroger Fulfillment Center
09.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Drove truck in urban and rural areas to expertly make high volume of deliveries
- Documented mileage, deliveries, pickups, customer issues and damages
- Loaded and unloaded various delivery vehicles with correct order and balancing
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions
- Supported positive customer experience by resolving delivery issues promptly and effectively
- Maintained clean and safe vehicle, contributing to positive image of company
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
Warehouse Picker Order Selector
Keurig Dr. Pepper
01.2022 - 12.2024
- Used scanners to quickly locate and track items in warehouse
- Collaborated with team members to achieve daily pick and pack goals
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations
- Operated pallet jacks to safely transport goods from warehouse to shipping area
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations
- Picked and packed order items
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
Vehicle Service Attendant
Hertz Rental
02.2024 - 09.2024
- Promoted sustainability within the workplace through responsible waste disposal practices during vehicle servicing activities
- Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients
- Documented all work performed on vehicles and added to company system for reference
- Monitored and maintained organized work space, confirming efficient operations
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants
- Confirmed excellent customer service by quickly resolving customer concerns
- Responded to customer requests efficiently and with knowledgeable assistance
- Strengthened company-client relations through professional communication skills when interacting with customers during drop-off or pick-up procedures
- Contributed to revenue growth by consistently meeting daily targets for number of vehicles serviced per shift
- Improved customer satisfaction by ensuring timely and thorough vehicle cleaning and maintenance
- Contributed to a safe driving environment by performing regular inspections of tire pressure, fluid levels, and overall vehicle functionality
General Warehouse Associate
Walgreens Distribution Center
08.2021 - 11.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Loaded, unloaded, and moved material to and from storage and production areas
- Operated RF scanners to track merchandise and verify contents of containers
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages
- Exceeded daily productivity goals through efficient task completion and strong time management skills
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently
- Performed inventory control, such as counting, and stocking merchandise
- Sorted and delivered materials to different work areas and staff
Fulfillment Specialist
Chewy Fulfillment Center DFW1
03.2021 - 07.2023
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting
- Provided exceptional customer service to internal and external customers
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments
- Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch
- Maximized customer retention rates through reliable fulfillment strategies that consistently met or exceeded expectations on delivery timelines
Sortation Center Associate (Remote)
Amazon DAL9
09.2020 - 02.2022
- Reinforced travel and mobility skills for students developing greater independence
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data
- Coordinated shipping and receiving tasks efficiently, minimizing delays in order fulfillment processes
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members
- Provided exceptional customer service, addressing concerns promptly and professionally
Seasonal Material Handler
Kohl's eFulfillment Center
10.2020 - 01.2021
- Receive and process merchandise, including picking, pack
- Transported inventory items to appropriate locations
- Packed items into appropriate containers for shipment
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
- Used hand-held scanners and physical logs to accurately track item movements
- Performed cycle counts and inventory control to accurately track product levels
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers
Education
High School Diploma -
Americus Sumter High School
Americus, GA05.2012
Skills
- Goal oriented
- Empathy and patience
- Performance tracking
- CRM software
- Customer service
- Problem-solving skills
- Data entry
- Resolving issues
- Customer communications
- Calm disposition
- Customer support
- Communicating with clients
Timeline
Customer Service Delivery Driver
Kroger Fulfillment Center
09.2024 - 01.2025
Vehicle Service Attendant
Hertz Rental
02.2024 - 09.2024
Usher/Ticket Taker/Lead Guest Service Representative
Live Nation
01.2024 - 05.2025
Warehouse Picker Order Selector
Keurig Dr. Pepper
01.2022 - 12.2024
General Warehouse Associate
Walgreens Distribution Center
08.2021 - 11.2023
Fulfillment Specialist
Chewy Fulfillment Center DFW1
03.2021 - 07.2023
Seasonal Material Handler
Kohl's eFulfillment Center
10.2020 - 01.2021
Sortation Center Associate (Remote)
Amazon DAL9
09.2020 - 02.2022
High School Diploma -
Americus Sumter High School