Herbert Richardson
Bay Shore,New York
Summary
Dynamic and detail-oriented professional with extensive experience as an Operator/Dispatcher at Arrow Security. Proven problem-solver with a strong focus on teamwork and collaboration, enhancing operational efficiency. Skilled in utilizing Winteam software to optimize scheduling and ensure timely service delivery, while maintaining exceptional customer satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Operator / Dispatcher
Arrow Security
02.2024 - Current
- Utilize Winteam scheduling software to effectively manage daily schedules, addressing callout's, vacancies and emergency requests for security guard coverage.
- Resolve electronic timekeeping issues to ensure all staff are paid appropriately and clients billed properly
- Responding quickly and effectively to situations, escalating to on duty supervision as necessary.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Deliver exceptional customer service in high tempo work environment.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Adhere to company protocols when addressing no-shows or no call situations.
- Documented all incidents ans service calls accurately in internal database and communicated critical updates .
- Coordinated rapid deployment of field personal and emergency responders by maintaining constant radio and phone communication with officer, supervisors and external agencies.
Transportation Dispatcher
Island Transportation
01.2022 - 08.2024
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Worked closely with customers to effectively resolve issues and complaints.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Scheduled and dispatched drivers to locations in . Connecticut, New Jersey, also throughout New York including Long Island
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
Customer Service Representative
Petro Home Services
04.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identifying and acting upon potential new sales opportunities Assisting with customer retention
- Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Education
Business Administration
S.U.N.Y @ Old Westbury
Hicksville, NYHigh School Diploma -
Seward Park High School
New York, NYSkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
Timeline
Operator / Dispatcher
Arrow Security
02.2024 - Current
Transportation Dispatcher
Island Transportation
01.2022 - 08.2024
Customer Service Representative
Petro Home Services
04.2017 - 07.2019
Business Administration
S.U.N.Y @ Old Westbury
High School Diploma -
Seward Park High School
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