Herbert Scroggins Jr.
Savannah,GA
Summary
Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives also great customer service skills.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Leadman
GAF
Savannah, GA
08.2020 - Current
- Led a team of 16 workers to achieve project goals efficiently.
- Supervised production teams to ensure efficient workflow and quality standards.
- Coordinated daily tasks to ensure on-time completion of production schedules.
- Trained new employees on safety protocols and operational procedures.
- Enforced safety regulations to maintain a safe working environment for all staff.
- Conducted regular safety meetings with crew members to ensure safe practices are being used during operations.
- Monitored equipment performance and reported maintenance needs promptly.
- Monitored equipment and resources daily for job site, performing scheduled preventive maintenance.
- Implemented process improvements that streamlined operations and minimized waste.
- Resolved conflicts between employees regarding work assignments or job performance issues.
- Discussed emerging site problems with management to determine applicable solutions.
- Assisted foreman and project manager to execute job layout plan.
- Ensured proper disposal of hazardous waste materials from job sites according to company policies and procedures.
- Procured materials to ensure timely project completion.
Assistant Clubhouse General Manager
The Landings Club
Skidaway Island, GA
06.2013 - 07.2020
- Managed daily operations of a premier private club and resort.
- Oversaw membership services, enhancing member satisfaction and engagement through targeted initiatives.
- Coordinated staff training programs to elevate service quality and increase operational efficiency.
- Collaborated with department heads to streamline operational workflows.
- Facilitated regular meetings to align team objectives with organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented inventory control systems for supplies and equipment management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Bartender Captain
The Landings Club
Skidaway Island, GA
05.2009 - 05.2013
- Prepared and served a variety of cocktails and beverages to patrons.
- Managed inventory levels and restocked supplies.
- Trained new bartenders on recipes, techniques, and customer service standards, enhancing team performance.
- Maintained cleanliness and organization of the bar area during service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Implemented seasonal drink specials, engaging patrons and driving beverage sales.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events, attracting new customers and increasing bar revenue.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server Captain
The Landings Club
Skidaway Island, GA
05.2002 - 05.2009
- Supervised dining room operations, enhancing guest experiences through attentive service.
- Facilitated training sessions for new servers, instilling service standards and protocols for consistent quality.
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Welcomed guests upon arrival and presented them with menus to enhance their dining experience.
- Recommended wine pairings to guests based on their meal choices to enhance flavors.
- Greeted guests and provided them with menus.
- Supervised team members during shifts, ensuring task completion and optimal service delivery.
- Ensured that all food items were prepared according to recipes, standards, and plating guidelines.
- Provided exceptional service to a high volume of daily customers.
- Interacted and engaged with patrons to promote friendly environment.
- Attended meetings to learn and share information and find ways to enhance the customer dining experience.
Busser
The Landings Club
Skidaway Island, GA
03.1998 - 05.2002
- Assisted servers by delivering food and beverages promptly to tables.
- Maintained cleanliness of dining areas by clearing and resetting tables efficiently.
- Bussed and reset tables in an orderly fashion.
- Provided quick and efficient clearing of tables between courses.
- Collaborated with kitchen staff to ensure timely availability of dishes and utensils.
- Supported guest satisfaction by addressing needs and ensuring a welcoming environment.
- Maintained a friendly attitude towards customers at all times.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided assistance to other bussers or waitstaff when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Expedited food to tables to assist servers during busy periods.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Education
Associate of Science - Computer And Information Systems
Savannah Technical College
Savannah, GA 09.2000 - 05.2006
Alfred Ely Beach High School
Savannah, GASkills
- Safety management
- Workplace safety
- Operational oversight
- Workflow supervision
- Process improvement
- Staff training
- Employee training
- Team leadership
- Mentoring
- Client relations
- Problem solving
- Team collaboration
- Communication skills
Timeline
Leadman
GAF
08.2020 - Current
Assistant Clubhouse General Manager
The Landings Club
06.2013 - 07.2020
Bartender Captain
The Landings Club
05.2009 - 05.2013
Server Captain
The Landings Club
05.2002 - 05.2009
Associate of Science - Computer And Information Systems
Savannah Technical College
09.2000 - 05.2006
Busser
The Landings Club
03.1998 - 05.2002
Alfred Ely Beach High School