Summary
Overview
Work History
Education
Skills
Timeline
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Herbert Tate

Memphis,TN

Summary

Proven track record in enhancing customer satisfaction and safety, demonstrated during my tenure at Executive Coaches. Skilled in GPS route planning and defensive driving, I excel in time management and problem-solving, ensuring punctual and reliable service. Successfully increased customer loyalty through exceptional service, contributing to a positive company reputation.

Overview

22
22
years of professional experience

Work History

Driver

Uber And Lyft
01.2017 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Limousine Chauffeur

Executive Coaches
07.2022 - 02.2024
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Maintained a pristine vehicle condition for client comfort and safety.
  • Ensured accurate billing for customers by maintaining records of distance traveled, wait time, tolls incurred, and additional expenses.
  • Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.

Restaurant Owner

The Grille
07.2010 - 07.2022
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and Number employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Reconciler

Nike Warehouse
09.2002 - 07.2010
  • Maintained accurate records, ensuring all account balances were up-to-date and correct.
  • Assisted in preparing monthly reports, providing valuable insights into account performance.
  • Participated in regular audits of reconciliations to ensure accuracy and adherence to internal controls.
  • Improved productivity by automating manual processes in the reconciliation workflow.
  • Coordinated with other departments to gather necessary information for accurate reconciliations.
  • Ensured compliance with company policies and regulatory requirements during the reconciliation process.
  • Developed a system for tracking outstanding items, significantly reducing resolution times.
  • Collaborated with team members to identify and resolve complex reconciliation issues.
  • Streamlined the reconciliation process for improved efficiency and reduced errors.
  • Reconciled high-priority accounts promptly, minimizing potential financial impacts on business operations.
  • Conducted thorough research to resolve outstanding items and minimize potential financial risks.

Education

Bachelor Of Science - Criminal Justice

Mississippi Valley State University
Itta Bena, MS
04.1981

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • Flexible Schedule
  • Punctuality
  • GPS and route planning
  • Safety Protocols

Timeline

Limousine Chauffeur

Executive Coaches
07.2022 - 02.2024

Driver

Uber And Lyft
01.2017 - Current

Restaurant Owner

The Grille
07.2010 - 07.2022

Reconciler

Nike Warehouse
09.2002 - 07.2010

Bachelor Of Science - Criminal Justice

Mississippi Valley State University

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Herbert Tate